Melany Martinez
Horizon City,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Social Media Moderator
Teleperformance USA
14632 Lionel Dr. El Paso, TX, 79936
08.2020 - 08.2020
- Worked with internal stakeholders to improve flow of information or content in social media and digital community environments.
- Reviewed, classified or eliminated highly sensitive content uploaded by users to meet defined social media parameters.
- Moderated traumatic, sensitive and potentially offensive content to promote safe environment for users.
- Developed and implemented guidelines for appropriate online behavior, ensuring a positive community atmosphere.
- Complied with corporate confidentiality policies and handled customer information properly to guarantee information security.
- Served as the primary point of contact for escalated customer issues on social media, demonstrating professionalism and empathy while working toward satisfactory resolutions.
- Improved user experience by monitoring and addressing inappropriate content on social media platforms.
Manager
Tacobell
Horizon City, Tx
04.2018 - 08.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained inventory records.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Education
Bachelor of Science - Nursing
Southwest University At El Paso
El Paso, TX08.2026
High School Diploma -
Horizon High School
El Paso, TX06.2021
Skills
- Good PC Skills with Micro Office/Email
- Great Customer Service Skills
- Ability to prioritize and work on multiple tasks while ensuring high level of service
- Conflict resolution and ability to maintain conflict or disagreements under control
- Ethical and Honest
- Bilingual fluency in the English and Spanish languages
- Leadership skills
- Staff Management
- Schedule Preparation
Languages
Spanish
Native or Bilingual
Timeline
Social Media Moderator
Teleperformance USA
08.2020 - 08.2020
Manager
Tacobell
04.2018 - 08.2020
Bachelor of Science - Nursing
Southwest University At El Paso
High School Diploma -
Horizon High School