Melany Martinez
Carson City
Summary
Dedicated and detail-oriented professional with experience in administrative support, customer service, and front-desk operations. Skilled in greeting clients, managing phone and email communications, maintaining accurate records, and providing a welcoming environment. Recognized for strong communication, organization, and problem-solving abilities while working with diverse populations. Committed to maintaining professionalism, confidentiality, and exceptional service in a behavioral health setting. Currently pursuing a career focused on helping others through social services and mental health support.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Student Employee - Information & Marketing Service
Western Nevada College
Carson City, NV
12.2025 - 05.2026
- Assisted students, faculty, and community members by answering phone calls, emails, and in-person inquiries, providing information and directing individuals to appropriate departments.
- Prepared and distributed student mailings, donor correspondence, event invitations, tax documents, and other official communications while maintaining accuracy and confidentiality.
- Managed returned mail and communicated with recipients to resolve address and delivery issues efficiently.
- Utilized Microsoft 365, Workday, and DonorPerfect to support administrative, customer service, and donor relations operations.
- Supported campus events and office operations through event setup and breakdown, flyer distribution, copy services, transaction processing, and maintaining organized office and retail spaces.
Guest Service Representative & Tunnel Loader
Sierra Carwash
Minden, NV
07.2025 - 10.2025
- Provided friendly and professional customer service by greeting guests, answering questions, and ensuring a positive experience.
- Promoted and sold car wash memberships by explaining services, benefits, and wash package options to customers.
- Safely guided vehicles into the wash tunnel while following safety procedures and maintaining efficient operations.
- Maintained a clean and welcoming facility through routine cleaning, restocking supplies, and general property upkeep.
- Worked collaboratively with team members to meet daily operational goals and deliver excellent customer service in a fast-paced environment.
Retail Sales Associate
Kohl's
Carson City, NV
10.2024 - 06.2025
- Provided excellent customer service by assisting customers with product selection, purchases, and general inquiries.
- Processed cash, credit, and digital transactions accurately while operating the register in a fast-paced retail environment.
- Handled returns and exchanges efficiently while addressing customer concerns in a professional and courteous manner.
- Maintained a clean, organized, and visually appealing sales floor by folding merchandise, restocking inventory, and ensuring products were properly displayed.
- Collaborated with team members to achieve daily sales goals and improve service efficiency.
Education
High School Diploma -
Carson High School
Carson City, NV06-2026
Associate of Arts - Social Work
Western Nevada College
Carson City, NV05-2026
Skills
- Customer Service
- Professional Communication
- Critical Thinking
- Administrative Support
- Microsoft 365
- Workday
- DonorPerfect
- Cash Handling
- Event Coordination
- Organization & Time Management
- Team Collaboration
- Problem Solving
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
(G25) HSI First Aid | CPR AED - Adult/Child/Infant
Languages
Spanish
English
Timeline
Student Employee - Information & Marketing Service
Western Nevada College
12.2025 - 05.2026
Guest Service Representative & Tunnel Loader
Sierra Carwash
07.2025 - 10.2025
Retail Sales Associate
Kohl's
10.2024 - 06.2025
High School Diploma -
Carson High School
Associate of Arts - Social Work
Western Nevada College