Summary
Overview
Work History
Education
Skills
Languages
Certification
Personal Information
Education and Training
Timeline
Receptionist

Melany Martinez Rivera

Snellville,United States

Summary

Receptionist with 8 years of experience in administrative support and customer service. Proven ability to manage fast-paced front desk operations efficiently. Strong collaboration skills and exceptional attention to detail. Recognized for effective problem-solving and maintaining a friendly, professional demeanor.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Receptionist

Coast Dental & Orthodontics
02.2025 - 08.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Front Office Receptionist

Peachtree Children's Dentistry
01.2022 - 10.2022
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Greeted visitors and verified reasons for visit and appointment information.
  • Welcomed large volume of guests and improved overall customer service.
  • Maintained front office cleanliness and organized supplies to increase productivity.
  • Determined needs of visitors and provided information or solutions.
  • Conducted transactions, confirming patient information and processing according to standard protocol.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.

Front Office Assistant

Kirkley Dental
01.2018 - 08.2021
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Collected copays and account balance payments and updated account records.
  • Updated office calendars with new appointments and accommodated last-minute schedule changes.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Retrieved messages from voicemail to forward to appropriate personnel.
  • Greeted customers upon entry to facility to promote positive relations.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Greeted incoming patients, completed registration procedures and checked each into system.

Patient Concierge

Innovative Smiles at the Forum
05.2017 - 12.2018
  • Performed minor housekeeping tasks to keep patient areas clean and sanitized.
  • Checked in patients and scanned updated information into Dentrix.Take inbound calls and transferred them as requested. Verified patient insurance and updated their file in the system. Diligently follow up with patients on the waiting list to fill in open spots. I was on call to translate to patients doctors, and treatment coordinator. Presented treatment plans to spanish speaking patients.

Patient Coordinator

Great Expressions Dental Centers
10.2014 - 04.2017
  • Pulled patient files and verified insurance before patient's appointment.
  • Attended educational workshops and classes to increase professional knowledge and expertise.
  • Filed insurance claims, billed patients,posted payments and handled billing questions to patients.
  • Was on call to translate for patients,doctors, and treatment coordinator. Also presented treatment plans to Spanish speaking patients.

Education

Orthodontic Assistant Certification

Orthodontic Assistant School Of Atlanta
Duluth, GA
2014

High School Diploma -

Berkmar High School
Lilburn, GA
05.2013

Skills

  • Multi-line telephone skills
  • Business operations understanding
  • Administrative skills
  • Technologically savvy
  • Fluent in English and Spanish
  • Appointment confirmation
  • Service-oriented mindset
  • Listening skills
  • Customer assistance and interaction
  • Team collaboration
  • Oral and writing communication
  • Correspondence typing

Languages

Spanish
Professional
English
Professional

Certification

  • X-ray Certification Course - May 30th 2014
  • Orthodontic Assisting Course - The Orthodontic Assistant School of Atlanta - 2014

Personal Information

Title:

Education and Training

other

Timeline

Receptionist

Coast Dental & Orthodontics
02.2025 - 08.2025

Front Office Receptionist

Peachtree Children's Dentistry
01.2022 - 10.2022

Front Office Assistant

Kirkley Dental
01.2018 - 08.2021

Patient Concierge

Innovative Smiles at the Forum
05.2017 - 12.2018

Patient Coordinator

Great Expressions Dental Centers
10.2014 - 04.2017

High School Diploma -

Berkmar High School

Orthodontic Assistant Certification

Orthodontic Assistant School Of Atlanta

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