Summary
Overview
Work History
Education
Skills
RN Licenses
References
Timeline
Generic

MELANY MATHEU

Miami

Summary

Experienced nursing professional bringing demonstrated clinical expertise, leadership skills and technical knowledge. Proficient in updating charts, monitoring medications and working with multidisciplinary teams to optimize patient care. Quality-driven and efficient with strong interpersonal abilities.

Overview

4
4
years of professional experience

Work History

Call Center Nurse

United Healthcare Group
Miami
11.2021 - Current
  • Provided clinical guidance to patients over the phone.
  • Assessed patient needs and coordinated care plans effectively.
  • Documented patient interactions in electronic health records accurately.
  • Educated patients on medication management and health resources.
  • Collaborated with healthcare teams to ensure continuity of care.
  • Managed call volume while maintaining high-quality service standards.
  • Trained new staff on call protocols and best practices.
  • Resolved patient inquiries and concerns with empathy and professionalism.
  • Assessed caller's needs and provided appropriate education on health topics.
  • Managed escalated situations involving distressed or agitated callers in a professional manner.
  • Implemented quality assurance protocols within the call center environment.
  • Evaluated patient histories and current symptoms to determine the best course of action.
  • Provided emotional support for those facing difficult diagnoses or life-altering decisions regarding their health care options.
  • Educated callers on preventative measures such as diet, exercise, vaccinations.
  • Maintained accurate records of all calls received and actions taken in response.
  • Responded to questions regarding medications, dosage, side effects and interactions.

Staff Nurse

Happy Island PPEC
North Miami
03.2024 - 10.2024
  • Administered medications and treatments to pediatric patients following established protocols.
  • Monitored vital signs and reported changes to medical staff promptly.
  • Educated families on care plans and health management strategies effectively.
  • Assisted in developing individualized nursing care plans tailored to each child's needs.
  • Provided emotional support to patients and families during difficult procedures.
  • Maintained accurate patient records in compliance with healthcare regulations.
  • Participated in training and mentoring new nursing staff on pediatric practices.
  • Supported family members throughout the course of a child's illness by providing emotional support.
  • Implemented infection control measures within the pediatric unit environment in order to reduce risk of transmission.
  • Implemented accurate and timely documentation in electronic client medical records.
  • Maintained accurate records of patient assessments, treatments provided and changes in condition using electronic medical record systems.
  • Collaborated with multidisciplinary teams including physicians, therapists and dieticians to ensure the best possible outcomes for patients.

Staff Nurse

Treasure Isle Care Center
North Bay Village
03.2021 - 08.2022
  • Registered new patients and entered their personal information into the office system.
  • Aimed to continually grow and learn as a Nurse.
  • Treated patients with the utmost care and respect.
  • Provided a level of care in accordance with Nursing Best Practices.
  • Continually maintained a clean and sanitary environment for patients.
  • Communicated information and guidelines to patients and the families of patients.
  • Followed directions well and took self-directed action when necessary.
  • Provided age and culturally specific patient centered care in a rehabilitative setting.
  • Organized and delivered care for multiple patient assignments.
  • Administered prescribed medications, treatments, and wound care as directed under the supervision of a physician
  • Assisted patients with activities of daily living.
  • Implemented appropriate use and management of medical equipment and personal protective gear as required.
  • Assessed and coordinated patient's discharge planning needs with members of the healthcare team.

Education

BSN -

Capella University
Remote
06-2026

Associate Degree - Nursing

Fortis College
Cutler Bay, FL
09.2018

General Studies -

Miami Springs Sr. High
Miami Springs, FL
06.2016

Skills

  • BLS certification
  • Multitasking ability
  • Time management skills
  • Adaptability
  • Organizational skills
  • Pressure resilience
  • Team collaboration
  • Communication skills
  • Medication administration
  • Care coordination
  • Geriatric care knowledge
  • Pediatric nursing care
  • Growth and development monitoring
  • Wound care
  • Gastroenteral nutrition management
  • IV therapy management
  • Chest physiotherapy experience
  • Tracheostomy care
  • Strong clinical judgment
  • Prescription refills
  • Immunization administration
  • Diabetes management
  • HIPAA compliance
  • Compassionate care
  • Telephone triage
  • Excel, Word, and PowerPoint knowledge

RN Licenses

  • FL (Compact) RN#: RN9553575
  • CA RN#: 95347034
  • CT RN#: 204794
  • MA RN#: RN2367652
  • NY RN#: 808293
  • RI RN#: RN76041

References

References available upon request.

Timeline

Staff Nurse

Happy Island PPEC
03.2024 - 10.2024

Call Center Nurse

United Healthcare Group
11.2021 - Current

Staff Nurse

Treasure Isle Care Center
03.2021 - 08.2022

BSN -

Capella University

Associate Degree - Nursing

Fortis College

General Studies -

Miami Springs Sr. High

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MELANY MATHEU