MELANY MENDEZ
Miami Gardens,FL
Summary
Hard-working professional with 4+ years of experience and a proven knowledge of records management, vendor and customer communications, and customer service. Looking for an opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Overview
6
6
years of professional experience
Work History
Appointment Specialist
Cleveland Clinic
02.2021 - 07.2023
- Handled complaints and questions, and re-directed calls to other team members.
- Answered phone calls and answered questions from potential patients.
- Acted as first point of contact and set appointments for prospective clients.
- Scheduled and confirmed appointments for senior management team.
- Communicated with management to provide feedback on value and productiveness of appointment setting process.
OFFICE ASSISTANCE MANAGER
Solid Power Inc
03.2019 - 02.2021
- Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software
- Answer phone calls and direct calls to appropriate parties or take messages
- Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work
- Make travel arrangements for executives
- File and retrieve corporate documents, records, and reports
- Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings.
ASSISTANT
Elinel Tile Corp
11.2018 - 01.2019
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Locate and attach appropriate files to incoming correspondence requiring replies.
Personal Caregiving Experience
Self-employeed
Hialeah, FL
07.2023 - Current
- Provided full-time care for elderly grandparents, ensuring their safety and well-being.
- Managed medical appointments, medication schedules, and daily living activities.
- Developed strong organizational and time management skills.
- Demonstrated empathy, patience, and strong interpersonal skills.
Education
High School Diploma -
Miami Lakes Educational Center And Technical College
Hialeah, FL06.2018
Skills
- Adaptability
- Organized
- Problem Solving
- Fast Learner
- Data Collection and Analyst
- Proficient in Adobe Illustrator
- Proficient in Microsoft Excel
- Proficient in Adobe Photoshop
- Proficient in Quickbooks
- Phone Etiquette Expertise
- Payment Processing Knowledge
- Office Administration
Accomplishments
- Graphic Design and Illustration using Adobe Illustrator CC 2015 - MAC
- Visual Design using Adobe Photoshop CC 2015 - MAC
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Personal Caregiving Experience
Self-employeed
07.2023 - Current
Appointment Specialist
Cleveland Clinic
02.2021 - 07.2023
OFFICE ASSISTANCE MANAGER
Solid Power Inc
03.2019 - 02.2021
ASSISTANT
Elinel Tile Corp
11.2018 - 01.2019
High School Diploma -
Miami Lakes Educational Center And Technical College