MELANY MENDEZ

• Maintain accurate patient care documentation in compliance with healthcare regulations.

• Monitor and report patient condition changes to supervising medical staff.

• Assist with medication reminders and ensure adherence to care plans.

• Maintain confidential health records following HIPAA standards.

• Handled complaints and questions, and re-directed calls to other team members.
• Answered phone calls and answered questions from potential patients.
• Acted as first point of contact and set appointments for prospective clients.
• Scheduled and confirmed appointments for senior management team.
• Communicated with management to provide feedback on value and productiveness of appointment setting process.

• Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software
• Answer phone calls and direct calls to appropriate parties or take messages
• Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work
• Make travel arrangements for executives
• File and retrieve corporate documents, records, and reports
• Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings.

• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
• Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
• Locate and attach appropriate files to incoming correspondence requiring replies.