Melany Mendez
Linden,VA
Summary
Personable and dedicated, with extensive experience as customer service and Administrative Assistant. Solid team player with upbeat, positive attitude and proven skill in establishing report with clients, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Experienced in defining and analyzing customer and employees requests to resolve issues. Accurate in documenting concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Jackson Furniture Industries
Front Royal, VA
08.2023 - Current
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Maintained and operated printing machinery to produce high quality printed materials.
Customer Service Representative
Door Pro America
Gainesville, VA
07.2021 - 08.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Educated customers on special pricing opportunities and company.
- Consulted with customers to resolve service and billing issues.
- Mentored new employees on procedures and policies to maximize team performance.
- Scheduled consultation for a new door or motor, site checks, installation of doors and motor, scheduled services for existing doors.
- Message customers the day before of their install appointment to advise of a shorter window.
- Added the technicians notes on the system as well as my notes to help coworkers to understand the situation when customer calls.
- Helped schedule builders services or installations.
- Quoted customer on materials for their door or motor.
Manufacturing Assembly Technician
Vytex Windows
Jessup, MD
10.2020 - 06.2021
- Assembled and tested components to ensure proper functioning of the product.
- Calibrated and adjusted components as necessary for optimal performance.
- Utilized hand tools such as screwdrivers, wrenches, pliers. to assemble components.
- Cleaned and maintained workstations regularly to ensure a safe working environment.
- Operated automated machinery used in the manufacturing process according to safety protocols.
- Loaded raw materials into machines for production processes.
- Repaired malfunctioning parts using appropriate repair techniques.
- Completed accurate assembly work by positioning and aligning components.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Boxed, labeled and moved items to keep production lines moving swiftly.
- Recognized defective material and reported issues to management.
- Sorted and placed materials or items on racks, shelves or in bins according to predetermined sequence.
Education
High School Diploma -
Meade Senior High School
Fort Meade, MD06.2019
Skills
- Fluent in Spanish
- Fluent in English
- Friendly, Positive Attitude
- Team Member Motivation
- Reliable & Trustworthy
- Courteous with Strong Service Mindset
- Creative Problem Solving
- Multitasking and Prioritization
- Customer Service
- Invoice Processing
- Office Administration
- Data Management
- Computer Skills
- Organizational Skills
- Quality Control
- Microsoft Office
- Scheduling
- Mail handling
- Social media knowledge
- AS/400
- Southware
- Centah
Timeline
Administrative Assistant
Jackson Furniture Industries
08.2023 - Current
Customer Service Representative
Door Pro America
07.2021 - 08.2023
Manufacturing Assembly Technician
Vytex Windows
10.2020 - 06.2021
High School Diploma -
Meade Senior High School
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