BRITTANY C. CONTRERAS

• Utilizes electronic hospital bed board/patient tracking system (TeleTracking) to arrange proper placement of patients on nursing units
• Cerner super-user for Patient Access and Bed Control departments; responsible for providing advice, training, and procedure information for applicable Cerner applications and electronic bed board
• Promotes compliance within all collaborative efforts
• Facilitates the resolution of patient issues that may arise
• Demonstrates ability to multi-task while remaining calm and productive in high stress, time sensitive situations with strong customer service orientation
• Trains new department staff on standard operating procedures on Tele Tracking bed control system
• Reports progress to department management staff
• Functions as subject matter expert and super user for Cerner Millennium PowerChart for both Patient Access and Bed Control Departments
• Participated in health care facility site visits for evaluation of TeleTracking System.

• Collected required data elements to complete the intake process within the hospital revenue cycle system
• Maintained working knowledge of all sponsored programs (Medicare, Medi-Cal, etc.) and other payers
• Understood payer contracting and authorization requirements
• Obtained insurance verifications including eligibility, benefits, and medical group affiliation
• Explained department generated documents and policies to patients and obtain required signatures
• Banded patients and distributes labels/face sheets as required
• Performed direct admission of patients on the maternal health patient care area
• Responsible for training of all Patient Access staff during Cerner Millennium PowerChart conversion and reported progress to department management.

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