Melany Otero-Rosario
Pittsburgh,PA
Summary
High-energy professional successful at working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Maintains proper documentation of duties accomplished during work shift and reports safety hazards or maintenance deficiencies for proper handling.
Overview
4
4
years of professional experience
Work History
Housekeeping Supervisor
Springhill Suites By Marriott
Cincinnati, OH
07.2023 - Current
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Monitored inventory levels and ordered supplies as necessary.
- Created and implemented daily cleaning schedules for staff members.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Established effective communication between team members in order to foster a positive work environment.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Verified each completed room against standard plans to maintain consistency.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Practiced safe work habits and wore protective safety equipment.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Delegated work to staff, setting priorities and goals.
- Communicated with maintenance team on damages to repair.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Reported damage or theft of hotel property to management.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
General Cleaner
Self-employeed
Cincinnati, OH
01.2021 - 06.2023
- Swept and mopped floors, scrubbed bathrooms, and cleaned windows.
- Emptied trash receptacles and disposed of waste in designated areas.
- Dusted furniture, fixtures, walls, and other surfaces.
- Vacuumed carpets and upholstered furniture.
- Stocked paper products and cleaning supplies.
- Performed minor repairs such as changing light bulbs.
- Cleaned kitchens including ovens, microwaves, refrigerators and dishwashers.
- Assisted with special projects related to general cleaning duties.
- Washed walls, ceilings and woodwork as needed.
- Sanitized countertops and other surfaces using appropriate cleaners and disinfectants.
- Followed safety procedures when handling hazardous materials.
- Transported trash to disposal areas or arranged for pick-up service.
- Mixed chemicals according to manufacturer's instructions for use in cleaning processes.
- Observed all safety precautions while performing tasks such as operating machinery or using hazardous chemicals.
- Provided assistance with event setup and cleanup activities as requested.
- Ensured all areas were secure before leaving the premises at the end of shift.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Collected trash from floors within hallways, bathrooms and work areas.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Sanitized frequented areas and equipment using approved supplies.
- Emptied wastebaskets to transport trash and waste to proper disposal areas.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Used steam equipment to periodically clean upholstery and carpeting.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
- Stripped, sealed and polished floors.
- Steam-cleaned or shampooed carpets.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
Education
High School Diploma -
Instituto Republica De Honduras
Honduras 10-2011
Skills
- Cleaning practices
- Staff evaluations
- Employee evaluations
- Cleaning and sanitation
- Guest Relations
- Vacuuming and sweeping
- Washing windows
- Sanitation Standards
- Pest Control
- Performance Evaluation
- Waste disposal
- Staff Training and Development
- Supply Inventory Management
- Performance Improvements
- Health and safety compliance
- Window Cleaning
- Customer Service
- Quality Assurance Controls
- Customer Relationship Management
- Mopping and buffing floors
- Task Delegation
- Chemical Handling
- Training and mentoring
Languages
Spanish
Professional
English
Professional
Timeline
Housekeeping Supervisor
Springhill Suites By Marriott
07.2023 - Current
General Cleaner
Self-employeed
01.2021 - 06.2023
High School Diploma -
Instituto Republica De Honduras
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