Melany Perez
San Angelo
Summary
Client Systems Technician experienced setting up and maintaining computer systems. Versed in installing hardware and software, patching programs and checking performance. Maintains certification in CompTia Security+ and A+.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking Special
Special Agent with extensive knowledge of relevant state and federal guidelines. Sold understanding of law enforcement practices. Safely and effectively uses surveillance and monitoring equipment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Special Agent
Office Of Special Investigations
08.2022 - Current
- Interviewed witnesses and suspects.
- Coordinated with other agencies during multi-jurisdictional investigations.
- Offered operational and administrative oversight to team of special agents.
- Prepared reports, kept investigation records, and maintained all case-related paperwork.
- Gathered facts from interviews of suspects, witnesses, and complainants.
- Prepared case reports from allegations, transcripts of interviews and physical evidence.
- Secured search warrants to investigate scenes of crimes and collect evidence.
Client Systems Technician
United States Air Force, USAF
10.2014 - 08.2022
- Set up new computer systems and devices and installed hardware, software and patching programs.
- Reported incidents and executed corrective procedures.
- Troubleshot and repaired desktop and mobile systems.
- Provided remote and in-person support to resolve issues.
- Provided on-site and remote technical support to users.
- Troubleshot various technical issues dealing with printers, network and phone systems.
- Used advanced technical knowledge and troubleshooting skills to diagnose problems with desktops, mobile devices, applications and peripheral equipment.
- Installed new hardware and software, patched systems and configured settings.
- Worked with third-party vendors to resolve issues with hardware or software covered by annual maintenance agreements.
- Coordinated with vendors to obtain necessary components and maintain smooth operations.
- Supported and maintained user account information.
Education
Bachelor of Science - Cybersecurity And Networking
University of Maryland - Baltimore County
Baltimore, MD12.2023
Associate of Applied Science - Computer And Information Systems Security
Community College of The Air Force
Montgomery, AL10.2020
Skills
- Crime Mapping Software
- Service-Orientation
- Attention to Detail
- Complex Problem-Solving
- Crime Scene Investigations
- Data Integrity
- Firearms Training
- Microsoft Outlook
- Information Verification
- Time Management
- Information Documentation
- Troubleshooting
- Criminal Law
- Microsoft Excel
- Reading Comprehension
- Web Browser Software
- Computer-Aided Composite Drawing Software
- New Installations
- Security Certification
- PC Repair Abilities
- Hardware Evaluation
- End-User Support
- Software Installation
- Cisco Systems VPN Client
- Microsoft Windows and Office
- Mobile Devices
- Help Desk Support
- Printers and Peripherals
Certification
- Procurement Fraud Training - May 2023
- A+, CompTia - since June 2015
- Security+, CompTia - since December 2016
Timeline
Special Agent
Office Of Special Investigations
08.2022 - Current
Client Systems Technician
United States Air Force, USAF
10.2014 - 08.2022
Bachelor of Science - Cybersecurity And Networking
University of Maryland - Baltimore County
Associate of Applied Science - Computer And Information Systems Security
Community College of The Air Force
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