Summary
Overview
Work History
Education
Skills
Certification
Training
Languages
Volunteer work
Timeline
Generic

Melany Ramirez

Bell Gardens,CA

Summary

Adept at enhancing customer experiences, I excelled at Fashion Q by leveraging my strong communication skills and cash handling accuracy. I significantly contributed to team cohesion and customer loyalty through effective problem-solving and empathetic service. My dedication to maintaining store standards and engaging positively with diverse clientele underpins my professional ethos.

Overview

1
1
Certification

Work History

Retail Worker

Fashion Q
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
  • Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
  • Answered questions about store policies and addressed customer concerns.
  • Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
  • Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
  • Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Education

Natural Science - Applied Science- Health Emphasis

California State University, Los Angeles
Los Angeles, CA

Phlebotomy Technician I -

Lynwood Adult School
Lynwood, CA

Skills

  • Patience and Empathy
  • Reliability and punctuality
  • Cash Handling Accuracy
  • Store maintenance
  • Register operation
  • Customer Assistance
  • Complex Problem-Solving
  • Complaint Handling
  • Conflict resolution techniques
  • Effective communication abilities
  • Hospitality and accommodation
  • Friendly and Helpful
  • Reliable and Responsible
  • Honest and Dependable
  • Attention to Detail
  • Team Cooperation
  • Strong Communication and Interpersonal Skills
  • Decision-Making
  • Positive Customer Engagement
  • Goal-Driven
  • Engaging with Diverse Customers

Certification

Basic Life Support

Phlebotomy Technician I Certification

Phlebotomy Technician I License

Training

Phlebotomy training- Los Angeles Community Hospital

  • 20 hours of basic phlebotomy didactic training
  • 20 hours of advanced phlebotomy didactic training
  • 40 hours of practical training with 50 supervised venipunctures
  • 10 supervised capillary punctures

Languages

English
Full Professional
Spanish
Full Professional

Volunteer work

  • Bell Gardens Veterans park clean up
  • Inner coastal & Watershed clean up
  • Madrona Marsh preserve & nature center
  • Hazel’s Day Care Center

Timeline

Retail Worker

Fashion Q

Natural Science - Applied Science- Health Emphasis

California State University, Los Angeles

Phlebotomy Technician I -

Lynwood Adult School

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Melany Ramirez