Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
Hi, I’m

Melany Itzell Silva Ramirez

layton,UT
Melany Itzell Silva Ramirez

Summary

Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.

Professional educator prepared for impactful teaching roles. Proven track record in classroom management, curriculum development, and student engagement. Strong focus on collaboration, adaptability, and achieving educational outcomes. Skilled in lesson planning, fostering inclusive environments, and utilizing technology to enhance learning. Reliable team player with results-driven approach.

Language professional prepared for challenges of Spanish interpretation. Possesses valuable experience in bridging communication gaps and ensuring understanding across diverse audiences. Known for collaborative teamwork and adaptability to changing needs, along with skills in cultural sensitivity and active listening.

Experienced with managing comprehensive onboarding programs that enhance employee engagement and retention. Utilizes strong communication skills and organizational abilities to create welcoming and efficient onboarding experience. Track record of fostering positive relationships and ensuring new hires are equipped for their roles.

Overview

6
years of professional experience
1
Certification

Work History

Culver's Restaurant

Onboarding Specialists
04.2019 - 04.2023

Job overview

  • Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
  • Put together employee files and collected required digital or physical information to meet requirements.
  • Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
  • Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
  • Streamlined new hire processes by developing efficient task workflows and checklists.
  • Trained new hires in technology required to access company systems and complete job tasks.

Northridge High School

Student Office Aide
01.2021 - 05.2021

Job overview

  • Supported the implementation of new office technology by assisting with setup and training for staff members.
  • Managed schedules and appointments for multiple staff members, ensuring punctual attendance at meetings and events.
  • Coordinated travel arrangements for staff attending conferences or off-campus meetings while adhering to budget constraints.
  • Ensured compliance with university policies by keeping informed of updates and changes related to administrative procedures.
  • Assisted with financial tasks such as processing invoices or expense reports, helping maintain an organized budgetary system.
  • Improved office communication by promptly responding to emails, phone calls, and messages from both students and staff.
  • Enhanced office efficiency by organizing and maintaining files, records, and paperwork.
  • Provided exceptional customer service to all visitors and callers, creating a positive impression of the office atmosphere.

Poly Excel LLC

Packing, Shipping, and Receiving Assembler
06.2022 - 03.2023

Job overview

  • Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
  • Expedited order processing time through effective organization and prioritization of tasks.
  • Reduced shipping errors by meticulously verifying package contents and ensuring accurate labeling.
  • Sustained a clean work environment following workplace safety guidelines to prevent accidents or injuries on the job site.

Americas Best Contacts and Eyeglasses

Receptionist
05.2023 - Current

Job overview

  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Time For Families

Substitute Teacher
06.2024 - 03.2025

Job overview

  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Supervised lunchroom and recess activities.

Education

Weber State University
Ogden, UT

Associate of Science from Social Studies Education
12-2026

University Overview

  • Scholarship Recipient
  • Capstone Project:

Northridge High School
Layton, UT

High School Diploma
05-2021

University Overview

  • Honor Roll
  • Awarded
  • Scholarship Recipient
  • 4.0 GPA
  • Member in LLA

Skills

  • Classroom management
  • Curriculum planning
  • Student assessment
  • Customer service
  • Conflict resolution
  • Organization skills
  • Telephone skills
  • Appointment scheduling
  • Greeting and seating clients
  • Data inputting
  • File management
  • Communication skills

Accomplishments

  • Awarded "Employee of the Month" for delivering outstanding administrative support.

Certification

  • First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.

Languages

Spanish
Professional Working

Interests

  • Crafting and DIY Projects
  • Enjoying the art of baking and pastry-making, experimenting with recipes.
  • Dancing
  • Volunteering
  • Learning new cooking techniques and expanding my culinary skills.
  • Gym Workouts
  • Hiking
  • Animal Care
  • Reading
  • Watching Movies and TV Shows

Timeline

Substitute Teacher

Time For Families
06.2024 - 03.2025

Receptionist

Americas Best Contacts and Eyeglasses
05.2023 - Current

Packing, Shipping, and Receiving Assembler

Poly Excel LLC
06.2022 - 03.2023

Student Office Aide

Northridge High School
01.2021 - 05.2021

Onboarding Specialists

Culver's Restaurant
04.2019 - 04.2023
  • First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.

Weber State University

Associate of Science from Social Studies Education

Northridge High School

High School Diploma
Melany Itzell Silva Ramirez