Melany Ramos-Allende
Brooklyn,NY
Summary
Experienced in managing high call volumes, ensuring compliance, and optimizing client-caregiver coordination. Detail-oriented Attendance Specialist with five years of expertise. Skilled in multitasking and conflict resolution. Strong background in HHA Exchange. Eager to bring organizational skills and problem-solving abilities to a dynamic team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Attendance Specialist
Elite Home Health Care
10.2018 - Current
- Manage high call volumes and coordinate caregiver staffing using HHA Exchange
- Ensure compliance through monthly verification and resolution of conflicts
- Provide weekend on-call support and monitor attendance exceptions
- Collaborate with the Compliance Department to uphold regulatory standards
- Facilitate seamless new case coordination by engaging clients and families
Assistant Social Director
Harbor View Senior Assisted Living
04.2016 - 08.2017
- Planned and led engaging activities to enhance residents’ well-being
- Organized special events, including birthdays and social gatherings
- Developed and maintained monthly recreational schedules
Sales Associate (Part-Time)
DSW Inc.
11.2014 - 01.2015
- Assisted customers with product selection and operated POS systems
- Managed inventory and provided training for new hires
Education
Associates Degree - Liberal Arts & Sciences
Borough of Manhattan Community College
High School Diploma -
Christian Heritage Academy
Skills
- Fluent in English
- Fluent in Spanish
- Proficient in Windows
- Proficient in Operating Systems
Awards
- Employee of the Month
- CareTank Nominee
Certification
- PCA certification
- BLS certification
Timeline
Attendance Specialist
Elite Home Health Care
10.2018 - Current
Assistant Social Director
Harbor View Senior Assisted Living
04.2016 - 08.2017
Sales Associate (Part-Time)
DSW Inc.
11.2014 - 01.2015
High School Diploma -
Christian Heritage Academy
Associates Degree - Liberal Arts & Sciences
Borough of Manhattan Community College
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