Summary
Overview
Work History
Education
Skills
Certification
Languages
Languages
References
Timeline
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Melany Victorero

Hialeah

Summary

Motivated and compassionate nursing student with a strong foundation in patient communication, clinical support, and health system coordination. Experienced in clinical environments and healthcare operations, with certifications in CPR, EKG, and medical administrative assistant. Seeking a nurse externship opportunity to apply academic knowledge and hands-on experience in a hospital setting.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Contact Center Representative

University of Miami Health System
Miami
08.2023 - 08.2024
  • Scheduled diagnostic procedures and coordinated referrals across departments.
  • Verified insurance and assisted with patient registration and authorizations.
  • Supported high-volume call center with empathy and professionalism.
  • Gained insight into clinical workflows, EMR systems, and hospital protocols.

Optical Receptionist

Optica Arias
Hialeah Gardens
08.2021 - 07.2023
  • Scheduled eye exams and consultations; maintained accurate patient records.
  • Answered multi-line phone system and triaged calls to appropriate providers.
  • Handled confidential health information and coordinated with insurance providers.

Front Desk Receptionist

Rafael Abreu, MD
Hialeah
01.2021 - 08.2021
  • Greeted and directed patients; ensured accurate completion of intake forms
  • Maintained daily appointment calendars and coordinated follow-up visits
  • Learned front-line clinical communication and basic office protocols

Education

Bachelor of Science in Nursing (B.S.N.) - Nursing Candidate

Florida International University
Miami, FL
05-2026

Associate of Arts -

Miami Dade College
Hialeah, FL
04.2022

Skills

  • Vital Signs Measurement (BP, HR, Temp, Resp)
  • EKG/Electrocardiogram Administration
  • CPR & First Aid Certified
  • EMR & Scheduling Software (EPIC, AthenaHealth, etc)
  • Patient-Centered Communication
  • Teamwork & Interdisciplinary Collaboration
  • Medical Recordkeeping & HIPAA Compliance
  • Insurance Verification & Referrals

Certification

  • CPR Certified
  • EKG Certified
  • Medical Assistant Certification (CMA)
  • Medical Administrative Assistant Certification (CMAA)
  • MOS Certified- Word, PowerPoint, Excel

Languages

Spanish Bilingual, English Bilingual

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Contact Center Representative

University of Miami Health System
08.2023 - 08.2024

Optical Receptionist

Optica Arias
08.2021 - 07.2023

Front Desk Receptionist

Rafael Abreu, MD
01.2021 - 08.2021

Bachelor of Science in Nursing (B.S.N.) - Nursing Candidate

Florida International University

Associate of Arts -

Miami Dade College