Melany Arlette De Leon

• Managed stocking duties and maintained clean, organized kitchen, dining, and to-go supply areas after the location opened. Coordinated high-volume service across phone orders, online orders, customer deliveries, fry cook support, and dine-in order taking while protecting the food quality. Handled customer concerns and corrected order mistakes to restore satisfaction and encourage repeat business. Oversaw food safety and sanitation compliance across prep and service areas in cook role.

• Managed cashier, fry cook, and coffee barista responsibilities during high-volume shifts with strong attention to accuracy. Provided consistent customer service across diverse community settings. Handled complaints, refunds, accommodations, order substitutions, and minor register variances with management approval. Managed cash register, shift sales, and closing duties, including restocking, cleaning, and trash removal. Developed ability to resolve customer concerns independently without manager present, with management approval.

Greeted customers warmly and guided store navigation. Supported floor operations by organizing apparel, jewelry, shoes, purses, and beauty items by inventory plan and store layout. Processed cash, card, returns, online pickup orders, and register reconciliation. Suggested store credit card, current-season styles, and sales promotions while assisting customers at checkout. Maintained fitting room areas by folding, hanging, and returning clothing to sales floor. Created positive customer and employee interactions while helping locate products and explain promotions.