Melanye Bernal
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
IntouchCX
10.2021 - 09.2024
- Provided customers with product advice and recommendations based on their individual needs.
- Assisted in the development of new beauty products and services.
- Maintained an up-to-date knowledge of all beauty products available for sale.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Attended product training sessions to stay updated on new products and trends in the industry.
- Provided excellent customer service by responding promptly to inquiries from clients via phone.
- Assisted in placing online orders.
- Followed company policies related to returns, exchanges and refunds according to guidelines.
Sales Associate
Victoria Secret
10.2019 - 10.2021
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
Medical Customer Service Representative
GMS Connect
08.2017 - 11.2019
- Educated patients on how to access online portals for scheduling appointments, making payments or viewing lab results.
- Answered incoming calls and responded to customer inquiries in a timely manner.
- Provided accurate information regarding insurance coverage, billing and payment processing.
- Assisted customers with scheduling appointments and follow-up care.
- Verified patient eligibility for benefits according to healthcare policies and procedures.
- Followed up with patients regarding their treatment plans as directed by physicians.
Education
High School Diploma -
Jones High School
Orlando, FL05-2018
Skills
- Patient Scheduling
- Customer Service
- Phone Etiquette
- Flexible Schedule
- Payment Processing
- Account updating
- Inbound and Outbound Calling
- Consultative Sales
- Typing proficiency
- Account Management
- Delivery Scheduling
- Call Center Operations
Certification
- Internet Business Associate/IT
- Certificate of CNA training
Languages
Spanish
Professional Working
Timeline
Customer Service Representative
IntouchCX
10.2021 - 09.2024
Sales Associate
Victoria Secret
10.2019 - 10.2021
Medical Customer Service Representative
GMS Connect
08.2017 - 11.2019
High School Diploma -
Jones High School
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