Summary
Overview
Work History
Education
Skills
Workreferences
Personal Information
Timeline
Generic
Melanye Murillo Serpa

Melanye Murillo Serpa

The Bronx,NY

Summary

I am an individual with strong perception, attention, and analytical skills, as well as a notable ability to adapt to new techniques. I possess manual dexterity, tact, and delicacy, along with an excellent capacity for listening and understanding. My broad humanistic sense and critical thinking allow me to approach situations from different perspectives. I have experience in customer service, excelling at conflict resolution and maintaining excellent interpersonal relationships. I am adaptable to change and have a strong desire for continuous improvement and learning.I am detail-oriented, with exceptional communication and project management skills. I am capable of effectively handling multiple tasks in fast-paced environments. My proactive approach allows me to identify and address issues, always with a focus on optimizing processes and supporting team objectives. Additionally, I am proficient in computer tools, particularly Excel and Word.

Overview

3
3
years of professional experience

Work History

Costurera

Tim Confecciones S.a
01.2024 - 11.2024
  • Organized and stored materials to facilitate easy access during production.
  • Inspected finished products for quality and made necessary adjustments.
  • Assisted in the development of work schedules, ensuring optimal coverage for routine maintenance and emergency response situations.
  • Repaired sewing machines and performed routine maintenance.
  • Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.

Vendedora

Boutique Tips- Baranoa
08.2023 - 11.2024
  • Resolved customer concerns, fostering trust and enhancing brand reputation.
  • Increased customer satisfaction by providing personalized product recommendations and attentive service.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Exceeded monthly targets by diligently following up on leads and closing deals promptly.
  • Coached new hires on sales techniques, contributing to their development as successful team members.

Call Center Advisor

Majud Colombia
12.2022 - 08.2023
  • Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
  • Trained new hires on company policies, procedures, and software systems, ensuring their smooth integration into the team.
  • Managed high call volumes, maintaining professionalism under pressure while providing accurate information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Handled escalated customer complaints professionally, working towards mutually beneficial resolutions whenever possible.

Administradora

Casa Del Argentino (Sede Malecon)
01.2022 - 12.2022
  • Organized events to foster team collaboration and strengthen workplace culture.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Optimized supply chain logistics for office supplies, avoiding stockouts and excess inventory.
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

ESTUDIOS SUPERIORES - Enfermería

UNIVERSIDAD DEL NORTE
Barranquilla, Colombia

SECUNDARIA - BACHILLERATO ACADÉMICO

COLEGIO CRISTIANO PENIEL
01.2018

OTROS ESTUDIOS - COMERCIALIZACIÓN DE ALIMENTOS

SERVICIO NACIONAL DE APRENDIZAJE – SENA
01.2018

PRIMARIA - PRIMARIA ACADÉMICA

COLEGIO CRISTIANO PENIEL
01.2012

Skills

  • Friendly, positive attitude
  • Customer service
  • Problem-solving
  • Dependable and responsible
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Customer care

Workreferences

  • Milena Méndez Santis, 3164340155, mesera
  • Casa Del Argentino, 3042650667, Jefe Lizandro
  • Boutique Tips- Baranoa, Génesis Cornivel, 3005962603, Jefe de almacen
  • MAJUD, Cristina Henríquez, 3107302774, Coordinadora comercial

Personal Information

  • ID Number: 594149538
  • Date of Birth: 06/08/2000
  • Marital Status: Single
  • Nationality: Colombian
  • Language: Spanish (Native)

Timeline

Costurera

Tim Confecciones S.a
01.2024 - 11.2024

Vendedora

Boutique Tips- Baranoa
08.2023 - 11.2024

Call Center Advisor

Majud Colombia
12.2022 - 08.2023

Administradora

Casa Del Argentino (Sede Malecon)
01.2022 - 12.2022

OTROS ESTUDIOS - COMERCIALIZACIÓN DE ALIMENTOS

SERVICIO NACIONAL DE APRENDIZAJE – SENA

PRIMARIA - PRIMARIA ACADÉMICA

COLEGIO CRISTIANO PENIEL

ESTUDIOS SUPERIORES - Enfermería

UNIVERSIDAD DEL NORTE

SECUNDARIA - BACHILLERATO ACADÉMICO

COLEGIO CRISTIANO PENIEL