Dynamic professional with a proven track record in customer service and sales, notably at PLS Financial Services. Excelled in problem-solving and computer proficiency, enhancing customer retention and sales growth. Skilled in active listening and money handling, adept at driving results through effective communication and meticulous attention to detail. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Hi, I’m
Melany Guzman Garcia
Houston,TX
Summary
Overview
5
years of professional experience
Work History
PLS Financial Services
Customer Service Representative
03.2024 - Current
Job overview
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
Rco Realty
Real Estate Agent
08.2023 - 07.2024
Job overview
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Advised clients on market conditions and property value for informed decision-making.
Mambo Seafood
Cashier
03.2020 - 08.2020
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
Education
Champions School of Real Estate Houston, TX
07.2024 - 05.2024
University Overview
Davis High SchoolHouston, TX
High School Diploma
07.2021
University Overview
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Computer Proficiency
- Money handling abilities
- Appointment Scheduling
- Product Sales
- Data Entry
Timeline
Champions School of Real Estate
07.2024 - 05.2024
Customer Service Representative
PLS Financial Services
03.2024 - Current
Real Estate Agent
Rco Realty
08.2023 - 07.2024
Cashier
Mambo Seafood
03.2020 - 08.2020
Davis High School
High School Diploma
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