Melanzi Dancy
Seattle,WA
Summary
Skilled Transit Security Officer with a strong background in customer service and assistance.
Developed working relationships with local law enforcement agencies to share security concerns.
Implemented preventative measures such as surveillance cameras and alarm systems.
Proficient in incident reporting and behavioral observations.
Excellent customer relations skills.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level bus driver position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
TRANSIT SECURITY OFFICER
Inter-Con
810 SW St. Building E, Renton, WA 98057
04.2023 - Current
- Reduced incidents of vandalism by conducting regular inspections of transit property and promptly reporting damages.
- Supported law enforcement officers in maintaining order during emergency situations, ensuring swift resolution and minimal disruption to transit operations.
- Assisted passengers with wayfinding and provided information on schedules, fares, and services, improving overall customer satisfaction.
- Enhanced public safety by meticulously patrolling transit facilities and monitoring security systems
- Performed access control duties at designated areas, verifying employee identification badges and controlling entry points to maintain secure environment
- Utilized strong communication skills in documenting daily activities and incident reports, providing accurate records for management review
- Maintained up-to-date knowledge on relevant local laws and ordinances, effectively enforcing rules and regulations within transit system
- Participated in ongoing training sessions to enhance professional development and stay current with industry best practices in security procedures
- Detected potential threats by closely observing passenger behavior and identifying suspicious activity within transit system
- Ensured efficient evacuation procedures during emergencies by calmly directing passengers towards designated exits and safe zones
- Provided first aid assistance when necessary, demonstrating quick thinking and medical preparedness in emergency situations
- Prevented unauthorized access to restricted areas through vigilant monitoring of surveillance cameras and physical barriers
- Managed conflict resolution between passengers by employing effective de-escalation techniques, promoting peaceful environment for all riders
- Assisted vulnerable passengers in navigating transit system, demonstrating empathy and understanding towards their individual needs
TRANSIT SECURITY OFFICER
Securitas
17930 International Blvd Suite #550, Seatac, WA981
10.2019 - 03.2023
- Enhanced public safety by meticulously patrolling transit facilities and monitoring security systems.
- Reduced incidents of vandalism by conducting regular inspections of transit property and promptly reporting damages.
- Supported law enforcement officers in maintaining order during emergency situations, ensuring swift resolution and minimal disruption to transit operations.
- Assisted passengers with wayfinding and provided information on schedules, fares, and services, improving overall customer satisfaction.
- Collaborated with fellow security officers to develop comprehensive security plans for special events held at transit facilities.
- Performed access control duties at designated areas, verifying employee identification badges and controlling entry points to maintain secure environment.
- Utilized strong communication skills in documenting daily activities and incident reports, providing accurate records for management review.
- Participated in ongoing training sessions to enhance professional development and stay current with industry best practices in security procedures.
- Prepared reports documenting investigation activities and results
- Maximized security of restricted areas by scanning incoming personnel and verifying credentials
- Examined credentials of unauthorized persons attempting to enter secured areas
- Maintained vigilant presence across transit properties to quickly spot and manage issues such as access violations and unauthorized materials
Education
Some College (No Degree) - Registered Nursing
Seattle Central College
1701 Broadway, Seattle, WA 981122Massage Therapist Diploma - Massage Therapy
Everest College-
2111 N Northgate Way, Seattle, WA 9813309.2013
Skills
- Emergency Response
- Attention to Detail
- Customer Service
- Public Safety
- Time Management
- Computer Literacy
Certification
- Security Guard License
- CPR & First Aid certifications
- Washington state drivers license
- Right-OF-WAY WORKER SAFETY CARD
References
References available upon request
Timeline
TRANSIT SECURITY OFFICER
Inter-Con
04.2023 - Current
TRANSIT SECURITY OFFICER
Securitas
10.2019 - 03.2023
Some College (No Degree) - Registered Nursing
Seattle Central College
Massage Therapist Diploma - Massage Therapy
Everest College-