Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melat Cherkose

Seattle,WA

Summary

Highly dependable and adaptable professional with experience in customer service, security, and administrative support. Skilled in multitasking, problem-solving, and communicating effectively in fast-paced environments. Bilingual in English and Amharic. Known for flexibility, responsibility, and a strong team-oriented mindset. Eager to bring value to dynamic teams in administrative, customer-facing, or security roles. Skilled professional competent in conducting patrols, monitoring entrances and escorting visitors to maximize building security. Good report writing, recordkeeping and multitasking abilities with solid history of success at and facilities. Keen to offer several years of experience and take on challenging new role.

Overview

9
9
years of professional experience

Work History

Security Specialist/Shift Supervisor

Amazon corporate security
Seattle, WA
05.2019 - Current
  • Monitor surveillance systems and building access using computer software.
  • Serve as front desk security by greeting guests, verifying identification, and maintaining visitor logs.
  • Answer and direct phone calls to appropriate departments while maintaining building security protocols.
  • Perform regular patrols and safety checks to ensure a secure environment for staff and property.
  • Provide customer service and assistance to staff, visitors, and vendors entering the premises.
  • Respond swiftly and appropriately to security incidents and emergencies.

Wheelchair Agent

G2 Secure Staff
Seattle-Tacoma International Airport, WA
08.2017 - 08.2018
  • Assisted passengers with reduced mobility and unaccompanied minors with safe and timely airport transport.
  • Delivered high-quality customer service with empathy and professionalism in high-traffic environments.
  • Ensured compliance with airport and airline safety procedures at all times.

Cashier / Customer Service

Burger King
Seattle-Tacoma International Airport, WA
09.2016 - 04.2017
  • Processed customer transactions efficiently while maintaining a friendly and welcoming environment.
  • Addressed and resolved customer concerns quickly and professionally.
  • Helped train new team members on procedures and customer service techniques.

Education

High School Diploma -

Mount Rainier High School
Des Moines, WA
06.2017

Dental Assisting Program -

Puget Sound Skills Center
SeaTac, WA
01.2016

Skills

  • Leadership & Team Collaboration
  • Effective Communication
  • Critical Thinking & Problem Solving
  • Customer Service & Conflict Resolution
  • Surveillance & Safety Protocols
  • Multi-tasking & Time Management
  • Flexibility & Adaptability
  • Front Desk & Phone Operations
  • Team collaboration
  • Attention to detail

Languages

English
Native/ Bilingual
Amharic
Native/ Bilingual

Timeline

Security Specialist/Shift Supervisor

Amazon corporate security
05.2019 - Current

Wheelchair Agent

G2 Secure Staff
08.2017 - 08.2018

Cashier / Customer Service

Burger King
09.2016 - 04.2017

High School Diploma -

Mount Rainier High School

Dental Assisting Program -

Puget Sound Skills Center
Melat Cherkose