Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
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Melat Fesseha

Addis Ababa,Ethiopia

Summary

Dynamic logistics professional with expertise in air freight pricing and customer relationship management, honed at DHL Ethiopian Airlines Logistics Service SC. Successfully negotiated competitive rates, enhancing supply chain efficiency. Proficient in CargoWise One, driving operational excellence. Recognized for problem-solving and effective communication, consistently exceeding service expectations and fostering strong client partnerships.

Overview

8
8
years of professional experience

Work History

Airfreight Commercial Center

DHL Ethiopian Airlines Logistics Service SC
07.2023 - Current
  • Company Overview: Dynamic logistics professional with expertise in air freight pricing and customer relationship management, honed at DHL Ethiopian Airlines Logistics Service SC.
  • Implement AFR pricing strategy and activities and respond to pricing enquiries in an efficient and competitive manner
  • Ensure the timely monitoring and accurate updating of local tariffs
  • Deliver day-to-day shipment documentation for freight forwarding, assist in development of shipping tenders and ensure on-time submission on relevant documents
  • Ensure, that customer and airline requirements and service, cost and budgetary guidelines are met
  • Develop and maintain databases with specific information to enable quick responses to specific network queries
  • Build and secure business relationships with customers and airlines and participate in negotiations
  • Ensure the preparation of carrier performance reports and reviews
  • Scan alternatives to enhance services and processes to secure cost-effective and competitive prices and negotiate competitive rates with airline suppliers while meeting desired service specifications and transit time targets
  • Resolve and analyze issues in day-to-day delivery and implement practices for AFR pricing focusing on increasing effectiveness and efficiency
  • Provide support on issues and problems from less experienced/new team members, provide direction and guidance as needed
  • Managing aerospace request including charter rates.
  • Dynamic logistics professional with expertise in air freight pricing and customer relationship management, honed at DHL Ethiopian Airlines Logistics Service SC.

Airfreight Specialist

DHL Ethiopian Airlines Logistics Service SC
09.2023 - 07.2023
  • Execute AFR Ops plans and processes to provide air freight forwarding for internal and external customers.
  • Assess and interpret to provide requirements of freight control center, and to support and provide operations team with the required details, information and instructions for operational performance.
  • Work on providing allocation and reservations of freight on planned carriers and flights required for operations performance.
  • Develop opportunities to expand business with new clients and continuously improve in-house customer services.
  • Maintain close business relationships with existing clients, attend some customer visits and achieve a desired level of customer retention.
  • Manage day-to-day shipment documentation relating to current shipments.
  • Analyze and provide input for processes and systems to enhance service quality
  • Study and resolve issues in day-to-day delivery and
  • Create and manage bookings through CW1 on both import and export.
  • Prepare, control, and distribute all required Import/Export documents.
  • Identify performance issues of suppliers and propose solutions to improve said performance!
  • Update shipment milestone / timestamp information and physical status, resolve customer issues and incidents.

Cargo Import Customer Service Agent

Ethiopian Airlines
01.2018 - 01.2021
  • Handling Import documentation, delivering personal and company shipment with follow upon collection with timely manner.
  • Calculating airfreight transportation cost which paid at destination and inform to the client.
  • Dangerous good confirmation and give greenlight to origin stations.

Capacity Management and Pricing Specialist

Ethiopian Airlines
02.2020 - 08.2020
  • Develop and implement airfreight procurement strategy to achieve cost saving goal and improve supply chain efficiency.
  • Negotiate favorable rates with customer and within department to ensure high quality service.
  • Planning and managing of both space and booking for a flight.

Education

Masters of Art - Business Administration

Admas University
Addis Ababa, Ethiopia
01.2023

Bachelor of Art - Marketing Management

Hawassa University
Hawassa, Ethiopia
01.2018

Diploma - Cargo handling

Ethiopian Airlines Aviation Academy
Addis Ababa, Ethiopia
01.2018

Skills

  • Customer relationship management
  • Risk management
  • Attention to detail
  • Shipment documentation
  • Air freight pricing
  • Problem solving
  • Effective communication
  • Team collaboration
  • Expert in logistic software: CargoWise One
  • Super user of the country

Languages

  • English, Professional
  • Amharic, Native
  • Tigrigna, Professional

Languages

English
Full Professional
Amharic
Native/ Bilingual
Tigrigna
Native/ Bilingual

Timeline

Airfreight Specialist

DHL Ethiopian Airlines Logistics Service SC
09.2023 - 07.2023

Airfreight Commercial Center

DHL Ethiopian Airlines Logistics Service SC
07.2023 - Current

Capacity Management and Pricing Specialist

Ethiopian Airlines
02.2020 - 08.2020

Cargo Import Customer Service Agent

Ethiopian Airlines
01.2018 - 01.2021

Masters of Art - Business Administration

Admas University

Bachelor of Art - Marketing Management

Hawassa University

Diploma - Cargo handling

Ethiopian Airlines Aviation Academy

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Melat Fesseha