Melat Legesse

• Protected confidential information of residents with careful documentation.
• Created and executed fun and interesting office and facility events.
• Assisted with customer requests and answered questions to improve satisfaction.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Applied various methods to build client base, including networking, email and social media.
• Handle & assist third party virtual tenants mails and packages.
• Prepared representation contracts, purchase agreements and closing statements.
• Facilitated closing processes between the company and the small business owner
• Prepared and delivered sales presentations and showing
• Notified property manager when change in existing tenants circumstances might affect continued eligibility.
• Distributed incoming mail, packages and written correspondence to tenants and prepared outgoing mail for pickup.
• Interfaced as corporate liaison between tenants and management office team.

• Assessed company operations for compliance with safety standards.
• Evaluated needs of departments and delegated tasks to optimize overall production.
• Identified needs of customers promptly and efficiently.
• Maintained positive working relationship with fellow staff and management.
• Responded to customer questions regarding products, prices and availability.
• Coordinated employee schedules according to shift changes and availability.
• Complied with company policies, objectives and communication goals.

• Serving customers by greeting, welcoming and directing them appropriately.

.Use the property management software YARDI in the daily base
• Answering tenants’ questions by going through their files.

• Delivered administrative support to team members by making copies, organizing documents and scanning and uploading files.
• Answered and directed incoming calls using multi-line telephone system.

• Sorted incoming mail and directed to correct personnel each day.

• Greeted incoming customers and provided expert sales and service to drive revenue.
• Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Cultivated productive relationships with existing customers through exceptional follow-up after sales.
• Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
• Worked with fellow sales team members to achieve group targets.
• Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
• Used CRM database to track referral and appointment data.
• Drove substantial sales through suggestive selling and by promoting add-on purchases.