Melate Tesfaye
Lilburn
Summary
Customer service professional with nearly 3 years of experience in a fast-paced retail environment, including cashier and front service support at Publix. Skilled in greeting customers, handling transactions, answering questions, and maintaining a clean, organized service area. Providing strong communication, organization, problem-solving, and professional phone etiquette. Fluent in English and Amharic, with additional basic French, and motivated to bring a welcoming, front-desk mindset to client services and guest support roles.
Overview
3
3
years of professional experience
Work History
Cashier / Front Service Clerk
Publix Super Markets
Atlanta, GA
08.2023 - Current
- Provided customer service in a fast-paced environment as a cashier and front service clerk. Handled customer transactions, assisted with questions and purchases, bagged groceries, and ensured a clean and organized checkout area. Communicated with customers to ensure a positive shopping experience.
- Assisted customers with product inquiries and provided exceptional service.
- Resolved customer complaints promptly, enhancing overall shopping experience.
- Processed customer transactions efficiently using point-of-sale systems.
Education
Highschool Diploma -
Parkview High School
Lilburn, GA05-2025
Bachelor of Arts - International Affairs
Kennesaw State University
Kennesaw, GA05-2029
Skills
- Customer service
- Communication
- Work ethic and integrity
- Organization
- Problem Solving
- Phone Etiquette
- Customer assistance
- Cash handling
Languages
English - Native speaker
Amharic - Native speaker
French - Working knowledge
Timeline
Cashier / Front Service Clerk
Publix Super Markets
08.2023 - Current
Bachelor of Arts - International Affairs
Kennesaw State University
Highschool Diploma -
Parkview High School