MELAYA RASMUSSEN
Eagle Mountain
Summary
Demonstrated expertise in customer service and administration within a dynamic, client-oriented setting. Proven ability to communicate effectively, organize tasks efficiently, and manage multiple priorities. Eager to leverage these skills in a new industry while continuing professional growth.
Overview
2026
2026
years of professional experience
Work History
Front Desk Receptionist
Landis Salon
- Managed front desk operations to create a welcoming environment for guests and visitors.
- Handled multi-line phone system, efficiently directing calls to appropriate departments.
- Assisted in scheduling appointments and maintaining office staff calendar.
- Maintained accurate visitor logs and facilitated client check-in procedures.
- Greeted guests at front desk while managing check-in process and engaging in conversations.
- Organized and maintained a clean front office area to promote professionalism.
- Coordinated and confirmed appointments and meetings for optimal scheduling.
- Collected room deposits, fees, and payments to ensure financial accuracy.
Spa Coordinator
Lotus Nail Spa
- Coordinated appointment scheduling and managed client communications to optimize customer experience.
- Ensured spa readiness and cleanliness adherence through daily operations oversight.
- Developed inventory management systems to maximize product availability.
- Promoted services via social media channels to support marketing initiatives.
- Collaborated with management on strategic planning for promotional events and outreach efforts.
- Managed front desk operations, ensuring efficient client check-in and check-out processes.
- Resolved client concerns promptly, fostering trust and loyalty.
- Provided information about spa treatments and amenities, maintaining comprehensive product knowledge.
Assistant Manager
Holiday Oil Company
03.2025 - Current
- Assisted in daily operations, ensuring adherence to company policies and procedures.
- Managed team schedules, optimizing resource allocation for peak efficiency.
- Developed training materials to enhance staff performance and engagement.
- Analyzed customer feedback to implement service improvements and increase satisfaction.
- Led weekly team meetings, fostering communication and collaboration among staff members.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
Front Desk Receptionist
Top Coat Nail Bar
08.2024 - 10.2024
- Greeted guests at front desk, enhancing initial interactions and managing check-in process.
- Expedited check-in and check-out procedures, ensuring seamless guest experiences.
- Developed strong relationships with team members, promoting a positive work environment.
- Maintained a welcoming reception area, increasing guest retention rates.
- Handled customer complaints effectively, resolving issues promptly.
- Organized and updated information in databases to ensure accuracy.
- Established daily briefings for front desk staff, improving communication flow.
- Ensured compliance with company policies while maintaining confidentiality of sensitive data.
Administrative Assistant
ROI Solutions Inc.
12.2019 - 05.2020
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Assessed company operations for compliance with safety standards.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained filing system for important documents such as contracts and invoices.
- Organized client meetings to provide project updates.
Education
Some College (No Degree) - Cosmetology
Taylor Andrews Academy of Hair Design
West Jordan, UT08.2022
High School Diploma - undefined
Ridgeline High School
Milville, UT09.2019
Skills
- Sales and customer service
- POS operation
- Phone etiquette
- Complaint resolution
- Reservation coordination
- Front desk management
- Guest relations
- Office administration
- Appointment scheduling
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Oral and written communication
- Customer service
Timeline
Assistant Manager
Holiday Oil Company
03.2025 - Current
Front Desk Receptionist
Top Coat Nail Bar
08.2024 - 10.2024
Administrative Assistant
ROI Solutions Inc.
12.2019 - 05.2020
High School Diploma - undefined
Ridgeline High School
Front Desk Receptionist
Landis Salon
Spa Coordinator
Lotus Nail Spa
Some College (No Degree) - Cosmetology
Taylor Andrews Academy of Hair Design
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