Melayne Romney-Contreras
Front Desk receptionist
Memphis,TN
Summary
Dedicated Front Desk Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Stern Cardiovascular Foundation
10.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used internal software to process reservations, check-ins and check-outs.
- Transcribed phone messages and relayed to appropriate personnel.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
In-Home Caregiver
Visiting Angels Home Health Care
05.2021 - 10.2022
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Monitored progress and documented patient health status changes to keep care team updated.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Trained new caregivers in agency policies and proper methods to meet clients' needs.
PRN Staff Nurse
The Goldton
05.2021 - 01.2022
- Educated family members and caregivers on patient care instructions.
- Evaluated patient histories, complaints and current symptoms.
- Accurately documented treatment, medications and IVs administered, discharge instructions and follow-up care.
- Advocated for and strived to protect health, safety and rights of patient.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Caregiver
Turning Point Home And Health Inc.
10.2020 - 05.2021
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Assisted patients with self-administered medications.
Opening Cashier
T.J. Maxx
11.2019 - 07.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
Bachelor of Science - Architecture
Arizona State University
Tempe, AZ05.2026
High School Diploma -
Desoto Central High School
Southaven, MS05.2018
Skills
- Computer Proficiency
- Customer Complaint Resolution
- Translating Information from English to Spanish
- Data Research and Analysis
- Data Entry and Database Software
- Customer Service
- Telephone Etiquette
- Visitor and Customer Relations
- Front Desk Operations
- Call Answering and Routing
- Critical Thinking
- Data Confirmation
- Google Drive
- Data Imports
Languages
Spanish
Native or Bilingual
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
I cannot believe the purpose of life is to be happy. I think the purpose of life is to be useful, to be responsible, to be compassionate. It is, above all, to matter, to count, to stand for something, to have made some difference that you lived at all.
Leo Rosten
Timeline
Front Desk Receptionist
Stern Cardiovascular Foundation
10.2022 - Current
In-Home Caregiver
Visiting Angels Home Health Care
05.2021 - 10.2022
PRN Staff Nurse
The Goldton
05.2021 - 01.2022
Caregiver
Turning Point Home And Health Inc.
10.2020 - 05.2021
Opening Cashier
T.J. Maxx
11.2019 - 07.2020
Bachelor of Science - Architecture
Arizona State University
High School Diploma -
Desoto Central High School
Similar Profiles
Georgia JonesGeorgia Jones
Administrative Support Specialist at Stern Cardiovascular FoundationAdministrative Support Specialist at Stern Cardiovascular Foundation
Geselle BaylonGeselle Baylon
Medical Assistant at Stern Cardiovascular FoundationMedical Assistant at Stern Cardiovascular Foundation
Stephanie SwobodaStephanie Swoboda
Operations Associate at Cardiovascular Research FoundationOperations Associate at Cardiovascular Research Foundation