Melayne Santana De Ramirez
Silver Spring,MD
Summary
Dynamic professional with a proven track record at Rose Valley Asset Management, excelling in resident relations and conflict resolution. Skilled in documentation and record keeping, I fostered community engagement and satisfaction through strategic initiatives. My strong interpersonal skills and attention to detail enhanced communication, ensuring seamless operations and positive resident experiences.
Overview
14
14
years of professional experience
Work History
Resident Relations Coordinator
Rose Valley Asset Management
11.2023 - 10.2025
- Coordinate resident communications to enhance engagement and satisfaction within the community.
- Managed scheduling and logistics for community events, fostering a sense of belonging among residents.
- Assisted in the development of resident feedback systems to streamline issue resolution processes.
- Collaborated with property management to address resident concerns effectively and efficiently.
- Coordinated move-in and move-out logistics, minimizing disruptions and ensuring smooth transitions for all parties involved.
- Assisted with lease renewals by maintaining positive relationships with current tenants while addressing any concerns or unmet expectations proactively before they escalated into larger issues.
- Maintained detailed records of resident interactions, utilizing data-driven insights to inform decision-making processes.
- Managed resident communications, ensuring timely responses to inquiries and resolving issues effectively.
- Collaborated with the property management team to implement strategic initiatives aimed at improving resident relations.
- Educated residents about community policies and procedures, fostering a culture of mutual respect and understanding between neighbors.
- Implemented efficient systems for tracking work orders and maintenance requests, streamlining communication between residents and maintenance staff.
Store Manager
Metro by T-Mobile
09.2021 - 10.2023
- Supervised daily store operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored staff on product knowledge and customer service best practices.
- Implemented visual merchandising strategies to enhance product display and drive sales.
- Managed inventory levels, reducing stock discrepancies through accurate tracking systems.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Collaborated with corporate on marketing initiatives, increasing local store awareness and engagement.
- Resolved customer inquiries and complaints promptly, fostering positive shopping experiences.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Sales Assistant
Mountain Top Inc.
11.2018 - 03.2021
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained accurate inventory records using point-of-sale systems, improving stock management efficiency.
- Collaborated with team members to optimize sales strategies and increase customer engagement.
- Trained new staff on company policies and procedures, fostering a knowledgeable team environment.
- Implemented customer feedback mechanisms to enhance service delivery and drive repeat business.
- Processed transactions accurately while maintaining a high level of customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
Salesperson
Caribana
02.2017 - 11.2018
- Developed strong customer relationships, enhancing client retention and satisfaction.
- Executed sales strategies to achieve and exceed monthly revenue targets.
- Analyzed market trends to identify new sales opportunities and optimize product offerings.
- Trained and mentored junior sales staff, fostering a collaborative team environment.
Telephone Operator
Dreams La Romana
01.2012 - 05.2015
- Managed multi-line phone systems to efficiently direct incoming calls and inquiries.
- Provided exceptional customer service by addressing guest needs and resolving issues promptly.
- Coordinated communication between departments to ensure seamless information flow and responsiveness.
- Trained new operators on phone systems, procedures, and customer interaction best practices.
Education
No Degree - Medicine
Universidad Central Del Este
Dominican Republic High School Diploma -
Liceo Aristides Garcias Mella
Dominican Republic 08-2019
Skills
- Documentation and record keeping
- Fair housing regulations
- Sales experience
- Customer service
- Excellent communication
- Creative and adaptable
- Relationship building
- Microsoft office
- Leasing and sales
- Multi-family property management
- Conflict resolution
- Operations management
- Professionalism
- Social media engagement
- Strategic planning
- Staff supervision
- Adaptability
- Written communication
- Work planning
- Sales and marketing
- Building operations
- Property management
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Resident Relations Coordinator
Rose Valley Asset Management
11.2023 - 10.2025
Store Manager
Metro by T-Mobile
09.2021 - 10.2023
Sales Assistant
Mountain Top Inc.
11.2018 - 03.2021
Salesperson
Caribana
02.2017 - 11.2018
Telephone Operator
Dreams La Romana
01.2012 - 05.2015
No Degree - Medicine
Universidad Central Del Este
High School Diploma -
Liceo Aristides Garcias Mella
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