Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Benneman

Summary

Experienced Senior Management Analyst with expertise in department and City-wide operations. Known for smooth transitions into new areas. Skilled troubleshooter with 27 years of experience. Able to manage multiple priorities while maintaining a positive attitude. Strong team player with exceptional organizational skills, adept at handling numerous projects simultaneously. Proactive and results-driven professional with excellent time management and problem-solving abilities. Recognized for reliability, adaptability, and quick acquisition of new skills to drive team achievements and contribute to organizational advancement.

Overview

28
28
years of professional experience

Work History

Sr Management Analyst

City Of Las Vegas
08.2021 - Current

Provide administrative support to the Department Director, as well as all Management and staff. Responsibilities to include, but not limited to: NeoGOV officer/HR Liaison managing, start to finish, all employment recruitments. PrimeGov Officer, managing all Council agenda items. Travel/Training Coordinator managing approvals, required documentation, purchases and reconciliations. P-card holder/lead purchaser for the department. Key control liaison/approver for access and key requests. Records request officer (back-up) for public records requests. Supervise department Business Specialist and oversee/approve all purchase requisitions. Plan, coordinate and execute department meetings, special events, workshops, special trainings, etc., often working with outside vendors and instructors.

Administrative Secretary

City Of Las Vegas
10.2010 - 08.2021

Provide administrative support to the Department Director, as well as all Management and staff. Responsibilities to include, but not limited to: PrimeGov Officer, managing all Council agenda items. Travel/Training Coordinator managing approvals, required documentation, purchases and reconciliations. P-card holder/reconciler for the department. Key control liaison/approver for access and key requests. Records request officer for all IT public records requests. Plan, coordinate and execute department meetings, special events, workshops, special trainings, etc., In 2020, I successfully established what is now known as the Customer Care Center. I created scope of work, job descriptions, 7-day work schedules, center technician SOP's for calls, and chat lines; as well as supervising 12 staff members. By utilizing my long-standing relationships with City staff, I was able to acquire furniture and hardware, safe, point of sale devices, signage, office supplies, etc. at minimal or no cost. Unfortunately, the center was turned over to the Office of Strategic Services and I returned to my admin duties within IT.

Administrative Secretary

City Of Las Vegas
05.2009 - 10.2010

Provided and managed all administrative support for the department Director and Deputy Director. Supervised front desk, Park Reservation and Floyd Lamb park staff (6 full-time and 6 hourly employees). Council Agenda Technician/Travel Coordinator/Key Control Coordinator. Served as the recording Secretary for the Parks and Recreation Advisory Commission.

Senior Office Specialist/Office Specialist II

City Of Las Vegas
11.2000 - 05.2009

Provided administrative support to the Administrative Manager. Supervised front desk, Park Reservation and Floyd Lamb park staff (6 full-time/6 hourly employees). Single handedly created and managed all working operations of the Floyd Lamb park take-over from the State of Nevada. This included opening, closing and working at the park, receiving and processing park entry fees, processing onsite park reservations, coordinating and managing projects and relationships with the Historic Preservation Society, Bureau of Land Management, Nevada Department of Wildlife, Metro and the Las Vegas Gun Club. Fixed and Mobile Concession Coordinator which included issuing permits, collecting and processing fees, generating and monitoring contracts, issuing keys and coordinating health code and building inspections with the Clark County Health District. Served as Secretary/Treasurer for the newly created, Centennial Commission, which included Mayor Oscar Goodman, Chair; Stacy Allsbrook, Administrative Officer; and Bob Stodall, Historic Advisor. Provided administrative support and served as account manager for the 2005, US Conference of Mayors (18 month project), which included planning, coordinating and travel with Mayor Oscar Goodman, City Executives, Executives from the Las Vegas Convention and Visitors Authority and collaborating with R & R partners in order to receive the funding I was in charge of.

Office Specialist I

City Of Las Vegas
10.1997 - 11.2000

Provided all clerical support for Municipal Sports Unit staff which included a Recreation Supervisor, Field Supervisor and seven Recreation Leaders. Duties included, answering phones, filing, drafting and typing letters and memos, creating flyers; creating and maintaining league brackets; participated in league registrations to include all cash handling procedures. Sports Unit purchaser, to include all general office and staff supplies, as well as all sport league participant awards. Corporate Challenge event coordinator, as well as working most events to include registration, volunteer coordination, participant check-in, statistic updates to City staff as well as all team participants.

Education

High School Diploma -

Las Vegas High School
Las Vegas
05-1986

Skills

  • Cross-departmental project leadership
  • Organizational development
  • Innovation management
  • Client relationship management
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Effective communication
  • Adaptability and flexibility
  • Relationship building

Timeline

Sr Management Analyst

City Of Las Vegas
08.2021 - Current

Administrative Secretary

City Of Las Vegas
10.2010 - 08.2021

Administrative Secretary

City Of Las Vegas
05.2009 - 10.2010

Senior Office Specialist/Office Specialist II

City Of Las Vegas
11.2000 - 05.2009

Office Specialist I

City Of Las Vegas
10.1997 - 11.2000

High School Diploma -

Las Vegas High School