Melba Amissi

Company Overview: A national nonprofit with over $300 million in revenue supporting student data reporting for compliance and providing secure education data insights to the higher education community

• Responsible for driving development and execution of the National Student Clearinghouse strategy (the Clearinghouse), developing, implementing, and supporting strategic initiatives
• Collaborate with board of directors and advisory counsel to stay abreast of trends in higher education to ensure the Clearinghouse's strategy meets the needs of the community it serves, including partnering with special committees and consultants to execute strategies.
• Developed inclusive strategic plan and content strategy by collaborating with leadership, board, and executive team, leveraging a multi-channel approach to drive our reach and amplify our messaging to all our diverse stakeholders.
• Analyzing market dynamics, market share changes, product line performance, and competitive intelligence, identifying strategic risks
• Measuring corporate-wide performance towards strategic goals and finding ways to improve organizational effectiveness
• Ensure ongoing skill development and capability-building within the customer experience management roles and among executives and employees for customer-focused communication, customer experience improvement and innovation, and alignment with customer expectations
• Oversee and lead company's media relations activities, including developing media events, press conferences, and targeted media communications, such as article placements and interviews.
• Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
• Led cross-functional teams for successful completion of major projects, resulting in increased efficiency and client satisfaction.
• Represented organization at industry conferences and events.

• Leads Workshops with Executive Leadership Team and Senior Leadership Team to ideate and inform Strategic Plan.
• Leads ELT and SLT working sessions to review and leverage market assessment outputs to define Strategic Imperatives, Organizational Priorities.
• Lead Strategic Plan Bi-Annual Reviews with Executive Leadership Team to assess whether any significant market or customer shifts occurred that could significantly impact priorities or objectives within Strategic Plan.
• Lead development of corporate Marketing and corporate communications strategies
• Builds corporate content strategy to shape the 'voice of the Clearinghouse in the market, leveraging a multi-channel approach to drive outreach and amplify the message of the Clearinghouse
• Manage and oversee the company's crisis communication plan and response to crisis-related matters.
• Oversee and lead the Clearinghouse media relations and activities, including developing media events, press conferences, and targeted media communication, such as article placement and interviews.

Company Overview: Habits At Work is a privately held professional training and coaching company helping sellers communicate and better serve their customers

• Designed 5-year strategic plan to expand product portfolio distribution channels and increase revenue YOY by 20%.
• Serves clients such as Google, Subaru, and Virgin Pulse to help their sellers practice effective habits in leading conversations to help develop lasting relationships.
• Landed Google Cloud and Ads (6K cloud sellers and 4K ad sellers), Virgin Pulse, and other iconic clients at the height of COVID-19 during a massive global scaling initiative.
• Using a data-driven strategy significantly contributed to the company's first profitable year, with 50% revenue growth.
• Scaled growth by establishing objectives and key results (OKR), framework for board meetings, hiring, forecasting, and budgeting.
• Manage all bottom-line factors, including but not limited to long-range planning, product management, third-party contracting, and technology projects to develop a remote workforce.
• Negotiated and drafted contracts with business partners, clients, and vendors, saving the company over $500K annually.
• Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
• Championed the adoption of new technology solutions to streamline operations, automate manual tasks, and improve overall efficiency levels.
• Identified and pursued business development opportunities to grow the organization and increase revenue.
• Formulated strategic plans aligning with overall company vision; setting achievable short and long-term goals to drive growth and profitability.
• Managed financial, operational, and human resources to optimize business performance.
• Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.

Company Overview: FinTech company with $250M net revenues and 350 employees

• Reported to CEO with 5/125 direct/indirect reports with $27M budget for North America.
• Appointed by CEO to integrate Aura and Intersections post-sale of Integrations to Aura.
• Relocated headquarters to smaller facility and saved $1.5M in lease costs while migrating to CSO to focus on revenue growth.
• Improved product release times by outsourcing non-core development activities.
• Introduced technology improvements for customer experience functions.
• Developed plan to move on-premises IT systems, including all sensitive data, to AWS Cloud, saving $7.6M in staff and infrastructure over three years of working with internal architectural software engineers and AWS engineers, including proactive program to identify risks related to sensitive data access, retention, loss, and compliance with third-party agreements.
• Streamlined project management practices for improved resource allocation across multiple simultaneous projects without compromising quality or timelines.
• Managed corporate risk by assessing potential threats to business operations and implementing proactive mitigation measures for long-term sustainability.
• Implemented change management initiatives during organizational restructuring, ensuring a smooth transition and minimum disruption to ongoing operations.
• Collaborated with executive leadership team in setting financial targets and budget allocations, achieving fiscal responsibility across all departments.

Company Overview: A FinTech company with over $500M net revenues and 1500 employees

• Reported to CEO with 4/125 direct/indirect reports with $350M budget for North America.
• Directly oversaw HR, customer support, compliance, facilities, administration, and leaders of engineering and software development groups.
• Served as de facto in CEO's absence.
• Drove company-wide digital transformation, modernizing legacy systems that improved operational agility and data security.
• Created a plan to reduce general and administrative expenses by 20%
• Built major efficiencies, including $4M savings, after the acquisition of Intersections by outsourcing $3M in-house mail processing facility ($1.3M YoY savings) with a headcount reduction of 10.
• Saved $3.5M by outsourcing mobile app development team in California
• In conjunction with software development and engineering teams, led the launch of a new, innovative, and proactive personal identity theft protection product that alerts consumers when there is current real-time act of identity theft.
• Saved $1.1M by renegotiating contracts with credit data, financial application inquiries, social Medidata, dark web data, insurance data, and investment account data providers.
• Led teams across multiple locations: operations in Chantilly, VA, customer support center in Rio Rancho, NM, and mobile development team in Santa Clara, CA.

• Reported to CEO with 6/166 direct/indirect reports with $350M budget for North America
• Studied front-line risk acceptances to identify avenues for improvement to new and existing business initiatives
• Created attractive capital structure for investors by illustrating a shift away from 3 third-party data providers to 1 while reducing product risk; this was a win-win-win for customers, investors, and company
• Established and oversaw the application of operational risk policies, technology tools, and governance processes to create lasting solutions to minimize losses
• Developed and established an ongoing communication plan to comply with changes in applicable data privacy laws
• Developed and rolled out communication campaign driving new privacy concepts into operations and resulting in mitigation of immediate potential risks as well as creating competitive edge in new business
• Established records management program using holding periods based on regulations applicable to all lines of business
• Established and monitored KPIs against time to development, quality, and financials, proving that the approach added value throughout the delivery cycle
• Contributed to companywide organization development structure, including succession planning, workforce development, key employee retention, organization design, and change management
• Led teams across multiple locations: operations in Chantilly, Virginia, customer support center in Rio Rancho, NM, and mobile development team in Santa Clara, CA, insurance in Arlington Heights, IL

• Negotiated $500M+ annual recurring revenues with 3 top US banks, 3 Canadian banks, and two international banks
• Closed $50M M&A transactions by collaborating with product development, operations, technology, and account management
• Expertly managed CFPB enterprise-wide response to reduce fines and refunds to customers
• Developed and implemented guidelines and compliance framework for advertising, marketing, and communications (digital, mobile, affiliate, email, direct mail, telemarketing, print, and mass media) for FTC, CFPB, TSR, TCPA, CAN-SPAM, and UDAAP compliance
• Evaluated product development strategies and prepared alternative approaches to goal achievement

• Established Business Development Operations team for the company, facilitating the support for 5 first Sales Directors, resulting in multi-year award RFP wins
• Drove strategic improvements to enhance operational and organizational efficiencies
• Developed an effective and efficient integrated business development process to build future business and strengthen alliances and partnerships that advance the business, reducing contract negotiations for deals greater than $1 million in annual revenue by 2 months
• Designed and managed the RFP process, including solution design concepts, deadlines, presentation, and process/status tracking
• Provides strategic direction, participates in proposal development, and generates proposal outlines, strategies, and win themes
• Responded to and won RFPs for US and Canada Financial Institutions equaling more than $300 million dollars