Proven leader in retail management, adept at driving sales and enhancing customer service through innovative store layouts and effective inventory control. At AutoZone, While working on Improving staff training, Skilled in problem-solving and customer service, Along with exceling in fast-paced environments, mentoring teams to exceed sales targets while maintaining operational excellence. Accomplished Store Manager skilled at building an atmosphere of collaboration and performance to provide every customer with exceptional experiences, and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Hi, I’m
MELBA EDWARDS
Maxton,NC
Summary
Overview
32
years of professional experience
Work History
Advance Auto Parts
Assistant Store Manager
11.2022 - 03.2024
Job overview
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within organization.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
AutoZone
Store Manager
07.1992 - 02.2019
Job overview
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation Mentored new hires during their onboarding process, ensuring new hires were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members. On Day to day we manage to take calls from customers inquiring on merchandise and customer complaints Had approximately 15 employees
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures. A store Manager must comply with Loss Preventions guide lines and with weights and measure with price changes.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
Richmond Community CollegeHamlet, NC
Some College (No Degree) from Secretarial Studies And Office Administration
University Overview
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Store Organization
- Inventory Control
- Retail Operations
- Employee Scheduling
- Product and Service Sales
- Staff Supervision
- Issue Resolution
- Time Management
- POS Systems Operations
- Records Maintenance
- Goals and Performance
- Sales Strategies
- Sales Expertise
- Order Management
- Work Planning and Prioritization
- Inventory Counting
- Attention to Detail
- Human Resource Policies
- Coaching and Mentoring
- Hiring and Training
- New Hire Training
- Store Opening and Closing
- Pricing and Markdowns
- Cash Auditing
- Customer Inquiry Response
- Retail Effectiveness
- Shrink Minimization
Accomplishments
Accomplishments
1973-1974 Won Title of Ms Valent While At Richmond Technical College. In 2003-2004 I received Manager of the year award.
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Store Manager
Advance Auto Parts
11.2022 - 03.2024
Store Manager
AutoZone
07.1992 - 02.2019
Richmond Community College
Some College (No Degree) from Secretarial Studies And Office Administration