Melba N Laguna
Van Nuys,Ca
Summary
Driven by a passion for customer satisfaction and a deep understanding of beauty products, I excelled at Sephora, where I generated monthly sales of $20,000 and led my team in Perk Hydrafacial services. My expertise in complex product knowledge and my courteous service mindset have consistently enhanced customer trust and loyalty, achieving sales goals by up to 15%.
Overview
2022
2022
years of professional experience
Work History
Licensed Beauty Advisor
Sephora
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Maintained counter and display areas for cleanliness and organization.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Actively promoted store events and promotions to encourage customer participation and drive sales growth.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Generated monthly sales of $20,000 in one month.
- Performed Perk Hydrafacial with incredible success, leading in my team as the top Perk Hydrafacial.
Customer Service Associate
Whole Food Market
Sherman Oaks, CA
04.2019 - 02.2022
- In a retail setting
- Areas of expertise include sales, recruiting and people management
- Created weekly and monthly sales goals for the store, as well as daily sales goals for every employees shifts
- Retail sales professional versed in product placement and merchandising
- Filled out graphs with sales records, and store sales totals from
- TY and LY with increase/decrease percentage to budget out our store
- Extensive experience in inventory management and shipment handling
- Proficient at building positive relationships with new and existing customers by offering outstanding customer services
- Increased monthly sales by 15% by implementing strategies to develop and expand existing customer base
- Exceeded targeted personal sales goals by about 10 to 15 percent every month.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
Assistant Manager
Cathy Jean
Canoga Park, CA
08.2015 - 02.2016
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Sales Associate
Macys
Sherman Oaks, CA
10.2014 - 04.2015
- Recommended and helped customers select merchandise based on their needs
- Informed customers about sales and promotions in a friendly and engaging manner
- Tracked down sources of special products and services to meet customers' special needs
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Education
Licensed Esthetician - Esthetics
International School of Beauty Arts & Sciences
San Fernando, CA07.2021
High School Diploma -
Van Nuys High School
Van Nuys, CA2012
Skills
- Calm and Professional Under Pressure
- Verbal and Written Communication
- Courteous with Strong Service Mindset
- Creative Problem Solving
- POS Systems and Ordering Platforms
- Order and Refund Processing
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Multitasking and Prioritization
- Responding to Difficult Customers
- Complex Product Knowledge
- Cultural Awareness and Sensitivity
- Computer Proficiency
- Strong Analytical and Problem Solving Skills
- Excellent Attention to Detail
- Certified in performing Hydrafacial
- Certified in micro needling
- Performs facials
- Acne treatment expert
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Associate
Whole Food Market
04.2019 - 02.2022
Assistant Manager
Cathy Jean
08.2015 - 02.2016
Sales Associate
Macys
10.2014 - 04.2015
Licensed Esthetician - Esthetics
International School of Beauty Arts & Sciences
High School Diploma -
Van Nuys High School
Licensed Beauty Advisor
Sephora