Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic
Melba Pierce

Melba Pierce

Chicago,IL

Summary

A dedicated administrative professional that is well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 5-7 years of relevant work experience to the team.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Room Attendant

Level Hotel
Chicago, IL
03.2023 - Current
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Replenished guest room water glasses, toiletries, and paper products.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.

Housekeeping

The Westin
Chicago, IL
04.2022 - 02.2023
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas
  • Disposed of trash and recyclables each day to avoid waste buildup

Housekeeping Specialist III

Northwestern Memorial Hospital
Chicago, IL
07.2018 - 04.2022
  • Break down patient room(s) upon discharge
  • Stock patient's room with adequate supplies
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Provided professional services and support in a dynamic work environment
  • Organized and detail-oriented with a strong work ethic

Home Caregiver

Addus Healthcare
Homewood, USA, USA
03.2017 - 03.2018
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.

Independent Contractor

Contractor Doctors Choice Ancillary
Miami Beach, USA, USA
10.2016 - 07.2017
  • Interacted with team alongside COO and Owner
  • Verified medication applications are completed
  • Clarified with patient that all information given is accurate
  • Worked with irate customers to understand needs and provide exceptional service
  • Initiated inbound and outbound calls to patients
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities

Front End Tech II

CVS Caremark
Mount Prospect, USA, USA
09.2015 - 02.2016
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Translated prescriptions into mail order system (Framework)
  • Data entry of at least 54 scripts per hour
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Clinical Interaction Specialist

RSA Medical
Naperville, USA, USA
11.2014 - 09.2015
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered prompt service to prioritize customer needs.
  • Managed inbound and outbound calls ofup to 50 a day

Education

College Diploma - Medical Administrative Assistant

Everest College
Merrionette Park

Diploma - Pharmacy Technician

Olympia College (now Everest College
Skokie, IL

Bachelor of Science - Nursing

Chamberlain University
Downers Grove, IL
05.2026

High School Diploma - General Studies

Bremen High School
Midlothian, IL
1999

Skills

  • Environmental Regulations
  • Chemical handling
  • Inbound and Outbound Calling
  • Medical insurance
  • Medical terminology knowledge
  • Retail store support
  • Professional telephone demeanor
  • Money handling abilities
  • Stocking and replenishing
  • Administrative support
  • Creative problem solving
  • Recordkeeping strengths

Websites

Certification

Certified Pharmacy Technician (CPhT)

Timeline

Room Attendant

Level Hotel
03.2023 - Current

Housekeeping

The Westin
04.2022 - 02.2023

Housekeeping Specialist III

Northwestern Memorial Hospital
07.2018 - 04.2022

Home Caregiver

Addus Healthcare
03.2017 - 03.2018

Independent Contractor

Contractor Doctors Choice Ancillary
10.2016 - 07.2017

Front End Tech II

CVS Caremark
09.2015 - 02.2016

Clinical Interaction Specialist

RSA Medical
11.2014 - 09.2015

College Diploma - Medical Administrative Assistant

Everest College

Diploma - Pharmacy Technician

Olympia College (now Everest College

Bachelor of Science - Nursing

Chamberlain University

High School Diploma - General Studies

Bremen High School

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Melba Pierce