Melba Rodriguez

OVERVIEW: The Front Desk Supervisor interfaces with patients and staff through greeting, scheduling, processing payments, and maintaining work area by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES: • Greets patients, verify appointments and directs them to the waiting area. • Train, direct and evaluate support staff. • Handles incoming calls, transfers calls, takes messages, retrieve messages from answering service and return calls. • Schedule/reschedule appointments for physical therapy patients. Verify appointments with patients 1-2 days in advance of scheduled appointment. • Pull, prepare and update patient charts and files. • Schedule/reschedule appointments for patients. • Collect co-payments/cash payments when applicable. • Verify patient information. • Maintain smooth channel of communication between patient, physician, Massage therapist and other clinical staff. • Prepare statistical reports for legal department. • Serve as the first point of contact for patient and external complaints • Straightens and cleans reception area. • Maintain and make certain that all clinic forms are replenished in a timely manner. • Maintain photocopier to ensure proper operation and adequate paper supply. • Other duties may be assigned. • Inventories and orders medical supplies and front office supplies. • Communicate with attorneys to properly case manage patients.

SUPERVISORY RESPONSIBILITIES: • Supervisory responsibilities include all front desk functions and working with front desk staff to adhere to company policies and procedures.

ABILITIES • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. • Ability to write routine reports and correspondence. • Ability to speak effectively before groups of customers or employees of the organization. • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. • Ability to deal with problems involving several concrete variables in standardized situations.

EDUCATION, EXPERIENCE, and TRAINING: • High school diploma or general education degree (GED) • One to three years of experience.

CERTIFICATES, LICENSES: • CPR certified.

PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Specific vision abilities required by this job include Close vision. • While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. • The employee is frequently required to sit. The employee is occasionally required to stand and walk.

WORK ENVIRONMENT - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. • The noise level in the work environment is usually moderate

• Office coordinator, Hollywood rehab & Pain
• Held Front desk coordinator position for the first six months of employment
• My responsibilities included:
• Answered multi-line phone-board and all front desk activities such as filing, scanning and data entry
• Prepared daily, weekly, and monthly reports, and updated calendar of appointments
• Handled patient scheduling, including canceling and rescheduling appointments, creating multi resource appointments, using waitlists, and double booking when applicable
• Managed insurance pre-certifications, and schedule diagnostic appointments, MRI’s, and medical consultations for 250+ patients weekly
• Six months after hire, I received a promotion to Office Coordinator
• My responsibilities included:
• Arranging employees’ schedules, verifying payroll, completing office audits, managing office supply and equipment and conduction referral intake procedures

• Handled all aspects of the front office as well as some managerial responsibilities, which included:
• Answered phones
• Completed all filing, invoicing, billing and collections
• Created and arranged schedules, handled deliveries and maintained warehouse inventory as well as equipment inventory
• Handled employee payroll, maintaining customer relations, project updates and contacting vendors