Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
BusinessAnalyst
Melba Thomas

Melba Thomas

Memphis,TN

Summary

Clean highly driven to accomplish the goals or the numbers that need to be meet by the deadline, increasing sales improving buying experience and elevating company sales, to completion

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Disney
05.2018 - 06.2021
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Caregiver

Caregiver Services Inc.
09.2017 - 06.2020
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted patients with self-administered medications.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

Cleaning Associate

Methodist University Hospital
10.2016 - 10.2017
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Supervised supplies in inventory and submitted reorder requests.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Removed trash, debris and other waste materials from premises.

Cashier

Walmart
11.2013 - 04.2015
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Performed cash, card and check transactions to complete customer purchases.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked personal identifications during alcohol and tobacco sales.
  • Processed refunds and exchanges in accordance with company policy.

Cashier

Lebonheur Children Medical Center
03.2017 - 03.2018
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Performed cash, card and check transactions to complete customer purchases.

Education

High School Diploma -

Trezvant Votec
702 S Greer St
07.2011

Skills

  • Active Listening
  • Retail Sales Customer Service
  • Account Management
  • Freight Operations
  • Stocking and Replenishing
  • Microsoft Word
  • Customer Service
  • Call Center Operations
  • Order Processing
  • Business Development Understanding
  • Staff Training
  • Product Organization
  • Shipping and Receiving Understanding

Accomplishments

  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Achieved Result by completing Task with accuracy and efficiency.
  • Resolved product issue through consumer testing.
  • Achieved Result through effectively helping with Task.
  • Documented and resolved Issue which led to Results.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative

Disney
05.2018 - 06.2021

Caregiver

Caregiver Services Inc.
09.2017 - 06.2020

Cashier

Lebonheur Children Medical Center
03.2017 - 03.2018

Cleaning Associate

Methodist University Hospital
10.2016 - 10.2017

Cashier

Walmart
11.2013 - 04.2015

High School Diploma -

Trezvant Votec

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Melba Thomas