Summary
Overview
Work History
Education
Skills
Timeline
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Melba Emily Puwaai

Melba Emily Puwaai

Summary

Efficient casino dealer with over 19 years' experience in high energy gaming environment, 14 years of which are in the cruise ship industry . Proficient in managing high action games while ensuring compliance with gaming procedures and regulations. Exceptional customer service skills fostering a welcoming environment, enhancing overall gaming experience for guests

Overview

14
14
years of professional experience

Work History

Casino Dealer

Royal Caribbean International
07.2025 - Current
  • Complying and attending to all safety related duties as assigned by ship command.
  • Managing cash and chip transactions accurately to maintain gaming security and integrity.
  • Dealing table games, ensuring adherence to gaming regulations and procedures.
  • Maintaining a smooth game pace by efficiently handling dice, chips, cards whilst striking the right balance between guest service needs and revenue generation.
  • Participating in cash counts as assigned.
  • Maintaining cleanliness and organization of gaming area to uphold casino standards.
  • Collaborating with supervisors to address player's concerns or questions promptly, ensuring seamless gaming experience.
  • Engaging players with professional demeanor, enhancing guest experience and satisfaction.
  • Contributing to a positive workplace atmosphere by collaborating well with colleagues and supporting management decisions.
  • Providing a welcoming atmosphere for players, addressing questions about rules and providing gaming lessons to novice players.
  • Assisting in training new dealers, sharing expertise to improve overall team performance and knowledge.

Casino Dealer

Carnival Corporation Casino Division
11.2011 - 02.2025

Education

High School Diploma -

Harare Girls High School
Zimbabwe
11-2005

Skills

    Dealing Dice

    Blackjack

    Ultimate Texas Hold'em

    Three Card Poker

    Roulette

    Caribbean Stud poker

    Let it ride poker

Timeline

Casino Dealer

Royal Caribbean International
07.2025 - Current

Casino Dealer

Carnival Corporation Casino Division
11.2011 - 02.2025

High School Diploma -

Harare Girls High School

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Melba Emily Puwaai