Melba Estrella Zelaya-Morales

Managed phone and email communications while greeting clients professionally.
Coordinated appointment scheduling and calendar management for efficient operations.
Performed data entry, filing, and paperwork to maintain organized records.
Provided customer service and office support to enhance client satisfaction.

• Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.

• Assisted customers with inquiries and provided accurate information.
• Greeted visitors in a friendly and professional manner while directing them appropriately.
• Managed office supplies inventory and placed orders as needed.
• Answered phones in a courteous manner while providing excellent customer service.

• Maintained accurate cash drawer balance during shifts and end-of-day reporting.
• Greeted customers and provided friendly customer service.
• Assisted co-workers with tasks as needed to ensure smooth operations of the store.
• Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.