Mel Celo Cornelio
Palm Desert,CA
Summary
Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Clinic Support Specialist
Eisenhower Health
Rancho Mirage, CA
05.2022 - Current
- Organizing and maintaining Director's calendar and travel arrangements.
- Providing support during special projects led by the director.
- Monitoring progress of ongoing projects assigned to staff working under direction of Director.
- Ensuring all relevant information is available for upcoming meetings or events.
- Creating, presentations, reports, and other documents for the Director.
- Assisting with event planning tasks such as booking venues and catering services.
- Creating a good working environment and morale to improve retention by giving personalized cards as gratitude for birthdays and anniversaries.
- Scheduling appointments with clients or colleagues as needed.
- Inventoried and ordered supplies for office.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Drove Staff members feedback to deliver information to management for corrective action.
- Updating contact databases with accurate information about clients or partners.
- Preparing expense reports for reimbursement of business-related expenses incurred by the operation.
- Answering inquiries on behalf of the Director in a timely manner.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Recording minutes at departmental meetings attended by the director.
- Assisting with onboarding new employees assigned to the director's team.
- Performing general administrative duties such as photocopying, faxing, scanning. Sorting fax, letters and mails for office distribution.
- Maintaining filing system for documents related to the Director's work.
- Collaborated with others to discuss new opportunities.
- Displayed strong telephone etiquette, effectively handling difficult calls.
CARE GIVER
R & R EAST VALLEY CARE HOMES
GILBERT, AZ
04.2018 - Current
- Administered bedside and personal care, such as ambulation including personal hygiene assistance
- Prepared and maintain medical records of client progress and services performed, reporting, charts, changes in client condition into facility log and updating manager on duty and insured all documents are up to date and following all state requirements
- Performed housekeeping duties, such as cooking daily meals, cleaning rooms and hallways, washing clothes and dishes, including running errands and accompanying house resident during clinic visits
- Performed healthcare-related tasks, including monitoring vital signs and administration of medication, under the direction of registered nurses and doctors
- Processed data entry including medication list updates after verifying with nurses and doctors
- Creating Forms and other documents using Microsoft Word and Excell offices.
FLIGHT ATTENDANT
JETSTAR ASIA PACIFIC
SINGAPORE, SINGAPORE
03.2016 - 04.2018
- Attended preflight briefings for the over all flow of the flight from take off till landing and assisted passengers in emergency procedures, such as evacuating a plane following an emergency landing
- Verifying first aid kits and other emergency equipment are in working order and able to administer first aid when needed
- Oversaw the operation where both safety and comfort is met including preparation of meal and drink services
- Sale of inflight merchandise and managing daily sales and reports
- Including end of day inventory
- Preparation of all inflight documents prior to and after flight
- Documentation of any incidents and proper channeling through different departments.
ADMINISTRATIVE OFFICER
DRS BAIN AND PARTNER LLP
07.2013 - 02.2016
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Register / Update patient accounts and information.
- Completed and safeguarded medical records, securing patient information to maintain confidentiality.
- Scheduled medical appointments / exams for patients.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Answered phone calls to provide assistance, information and medical personnel access.
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate medical or administrative staff.
RESTAURANT MANAGER
WAEN SINGAPORE PTE LTD
10.2009 - 02.2013
- Delegated work to staff, setting priorities and goals.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Inspected dining and serving areas for cleanliness and proper setup.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Assisted with kitchen preparation during peak times as needed.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Maintained detailed records of sales transactions and daily shift reports.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
CUSTOMER SERVICE REPRESENTATIVE
TELETECH
DUMAGUETE, NEGROS ORIENTAL
04.2008 - 08.2009
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Recommended potential products or services after analyzing customer needs.
- Analyzed customer feedback data in order to identify areas where improvements can be made in terms of services rendered.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Education
Bachelor of Science IT -
ST PAUL UNIVERSITY
Dumaguete, Philippines 03.2008
Skills
- Speaks English and Filipino including writing and reading
- Proficient in the use of Microsoft Systems / Canva
- Service Desk Support
- Customer Service Relationship Management
- Proficient in video editing and rendering skills
- Talent for design and craft
Certification
- Food Handler Certificate
- Caregiver Certificate
- Basic Life Support Training
References
- KYLE GARCIA, (480) 278-0221, KGARCIA@HAVENHHC.COM, Former Manager
- KIM ROYCE RAIRDEN, (480) 370-3595, KIM_RAIRDEN@YAHOO.COM, Former Training Manager
Affiliations
- I love outdoor sports, Painting and making fashion statement clothing.
Languages
English
Professional
Tagalog
Professional
Accomplishments
Won 2nd place at a Work Talent competition where I shared my Creativity in making Fashionable dress and couture accessories.
References
References available upon request.
Timeline
Clinic Support Specialist
Eisenhower Health
05.2022 - Current
CARE GIVER
R & R EAST VALLEY CARE HOMES
04.2018 - Current
FLIGHT ATTENDANT
JETSTAR ASIA PACIFIC
03.2016 - 04.2018
ADMINISTRATIVE OFFICER
DRS BAIN AND PARTNER LLP
07.2013 - 02.2016
RESTAURANT MANAGER
WAEN SINGAPORE PTE LTD
10.2009 - 02.2013
CUSTOMER SERVICE REPRESENTATIVE
TELETECH
04.2008 - 08.2009
Bachelor of Science IT -
ST PAUL UNIVERSITY
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