Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Melchisedec D. Johnson

Houston,TX

Summary

A highly communicative individual with strong interpersonal skills and an ability to adapt to working in team environments. Motivated by challenge, an astute and dedicated student working to the highest of ability and effectively managing the challenges of part-time employment while successfully completing VCE. Ongoing volunteer engagement demonstrates a focus on community, while work in customer service field demonstrates reliability, honesty, integrity and ability to collaborate. PERSONAL ATTRIBUTES Effective Communication Skills: Articulate communicator with an appreciation for the different communication styles required when working with other team members or with customers. Honest and Reliable: Able to take on tasks with a degree of responsibility due to strong morals and ethics ensuring honesty and reliability. Flexible: Understands the need to remain flexible to support last-minute demands and changes. Comfortable with changing environments and situations ensuring the ability to remain flexible and adaptable. Time Management: Dedicated to effectively prioritizing and managing time by allocating tasks and activities and keeping track of them in diaries and daily to-do lists. Personable Member Service Representative offering 5 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Overview

17
17
years of professional experience

Work History

Basketball Referee

Collegiate & High School, NCCAA
Houston, TX
01.2015 - Current
  • (Nation Christian College Athletic Association) men/women Prep school High School-Boys/Girls
  • Handled 20-35 calls per day to address customer inquiries and concerns
  • Used coordination and planning skills to achieve results according to schedule
  • Prepared a variety of different written communications, reports, and documents to ensure smooth operations
  • Developed and maintained courteous and effective working relationships
  • Increased customer satisfaction and game Referee.
  • Worked flexible hours; night, weekend, and holiday shifts
  • Proved successful working within tight deadlines and a fast-paced atmosphere
  • Proved communications, reports, and documents to ensure smooth operations
  • Monitored company inventory to keep stock levels and databases updated

Fort Rucker Dinning Facalty

Second Cook
Enterprise, AL
06.2020 - 09.2021
  • Working on a casual basis, this position involved meeting general customer service demands and assisting with processing customer lay-by and stock requests.
  • Took customer orders and relayed to kitchen staff with accuracy, circulating the dining room to identify service opportunities.
  • Set up and broke down the buffet and other self-service areas, organizing components logically.
  • Coordinated with food preparation staff for time plating and delivery of meals to dining room guests to guarantee freshness and acceptable temperature.
  • Assessed plated meals for adherence to presentation standards and verified food items against guests' orders prior to delivery.
  • Contributed to a friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
  • Actively listen to customers' requests, confirming full understanding before addressing concerns
  • Worked flexible hours; night, weekend, and holiday shifts
  • Actively listen to customers' requests, confirming full understanding before addressing concerns
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Developed and maintained courteous and effective working relationships

Stocker

Walmart
Fayetteville, AR
01.2016 - 01.2018
  • STOCKED SHELVES IN A TIMELY MANNER MADE THE STORES AND SHELVES NEAT FOR CUSTOMERS MADE SURE E PRODUCTS WERE EFFICIENT ENOUGH TO PUT ON SHELVES
  • Increased customer satisfaction by resolving food issues
  • Used coordination and planning skills to achieve results according to schedule
  • Prepared a variety of different written communications, reports, and documents to ensure smooth operations
  • Developed and maintained courteous and effective working relationships
  • Worked flexible hours; night, weekend, and holiday shifts
  • Proved successful working within tight deadlines and a fast-paced atmosphere

PACKAGE HANDLER/MAIL SENDER

FEDEX
Fayetteville, AR
01.2014 - 01.2017
  • Organizing packages placement of packages delivering packages to customers
  • Prepared pallets of boxes for easy transportation between customer and storage locations
  • Inspected equipment and used troubleshooting approaches to keep machines operational
  • Documented warehouse stock each day and reported inventory totals to the supervisor
  • Used hand-held scanners and physical logs to accurately track item movements
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors
  • Installed protective devices on or around products to prevent damage during transport
  • Loaded package containers onto forklifts and transported into packaging areas

Voluntary Worker

Culpepper Christian Servicemen's Center
APO, AP
01.2010 - 01.2014
  • Cleaning: Attended to shift cleaning duties including general cleaning, rubbish removal, and floor mopping to meet both Food Safety regulations., Support during various fundraising activities for local community group
  • Assisted at events and gatherings including providing suggestions for ways to meet fundraising targets
  • Personally attended various events, including spending time with homeless youth in Melbourne CBD
  • Gentlemen’s Mentorship
  • Volunteer in with community service by feeding the homeless
  • Assist with local community cleaning team and caring for allocated sections on the Garrison property
  • Participate in training for table setting in a formal event
  • Involve with a group discussion on life situations and render feed|
  • Mobile: 334-494-5457
  • Assisted with event coordination and on-site support
  • Greeted visitors, answered questions, and assisted with individual needs or requests
  • Answered phone to filter calls, assist and redirect appropriate personnel
  • Served on advisory boards and committees to boost program planning and administration

Education

Associate of Arts - History Teacher Education

NorthWest Arkansas Community College
Bentonville, AR
05.2017

Associate of Arts - History

Ecclesia College
Springdale, AR
08.2018

Associate of Arts -

University of Monticello
Arkansas City, AR
05.2015

Skills

  • Customer Service (phone
  • And face-to-face)
  • Problem solving
  • Cash management
  • Transaction processing
  • Dispute resolution
  • Data processing
  • Inventory control
  • End-of-day processing
  • Sales negotiations
  • Product selection
  • Software Skills: Microsoft Word ~ Microsoft Excel ~ Microsoft Outlook ~ Firefox ~ POS Terminal ~ EFTPOS
  • Courteous with Strong Service Mindset
  • Building Customer Trust and Loyalty

Additional Information

References:

Linda Cook 334-393-0061

Teresa Faulkner 706-566-1802

Marion Evans 870-951-0302

Timeline

Fort Rucker Dinning Facalty

Second Cook
06.2020 - 09.2021

Stocker

Walmart
01.2016 - 01.2018

Basketball Referee

Collegiate & High School, NCCAA
01.2015 - Current

PACKAGE HANDLER/MAIL SENDER

FEDEX
01.2014 - 01.2017

Voluntary Worker

Culpepper Christian Servicemen's Center
01.2010 - 01.2014

Associate of Arts - History Teacher Education

NorthWest Arkansas Community College

Associate of Arts - History

Ecclesia College

Associate of Arts -

University of Monticello
Melchisedec D. Johnson