Meldonna Gray
Claremont,NC
Summary
Results-oriented professional with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Dedicated Customer Advisor with experience in environments. Communicates with credibility and confidence, exhibiting motivation to maintain customer satisfaction and contribute to corporate success.
Overview
6
6
years of professional experience
Work History
Customer Advisor
Unum Insurance
Claremont, North Carolina
11.2018 - Current
- Developed long-term relationships with returning customers.
- Resolved customer complaints and escalated issues as necessary.
- Participated in team meetings to share ideas for improving processes.
- Managed multiple tasks simultaneously while maintaining accuracy.
- Reviewed customer feedback surveys for improvement opportunities.
- Greeted customers and provided excellent customer service.
Education
Some College (No Degree) - Business Administration
Catawba Valley Community College
Hickory, NCSkills
- Complaint Handling
- CRM Software
- Active Learning
- Direct Sales
- Regulatory Compliance
- Call Documentation
References
References available upon request.
Timeline
Customer Advisor
Unum Insurance
11.2018 - Current
Some College (No Degree) - Business Administration
Catawba Valley Community College
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