Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mele Fehoko

Humble

Summary

Hardworking employee with Management skills, customer service, , multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

8
8
years of professional experience

Work History

Reservations Manager

Uhaul & Storage
10.2020 - Current
  • resolve customer complaints and issues
  • answer impound and make outbound calls
  • answer emails and messenger and teams
  • multitasking on high demand volume
  • dual screen
  • confirm and schedule delivery route for ubox deliveries
  • impounds and abandoned
  • send demand letters to file police report
  • Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
  • Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.
  • Managed team of reservation agents, ensuring high-quality service and accurate bookings.
  • Handled special requests from guests with utmost professionalism, personalizing their stay experience whenever possible.
  • Adjusted sales strategies to changing conditions, such as increased local competition and decreased industry rates.
  • Handled billing information over phone.
  • Provided customers with information about availability and pricing.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.

Front Desk Manager

Homewood Suites by Hilton
12.2018 - 07.2020
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
  • Checked guests in out of hotel, made reservations, and processed payments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Established strong rapport with returning guests while building new connections with first-time visitors.
  • Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
  • Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
  • Attended staff meetings and brought issues to attention of upper management.
  • Resolved guest complaints by addressing issues with rooms promptly.
  • Developed strong relationships with corporate clients, securing long-term contracts for group bookings.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms.
  • Optimized room inventory management, resulting in reduced overbooking occurrences.

Receiving Associate

Burlington
Houston
03.2017 - 10.2019
  • Conducted regular inventory audits to prevent stock discrepancies.
  • Inspected goods for damages or defects, reported issues to supervisor and resolved discrepancies with suppliers.
  • Determined shipping methods, routes or rates for materials to be shipped.
  • Maintained inventory of shipping materials and supplies.
  • Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
  • Operated material handling equipment to move pallets of merchandise from receiving area to storage locations.
  • Operated lift and hand trucks to transfer materials to and from target areas.
  • Used vendor knowledge to determine shipping procedures, routes and rates.
  • Organized storage areas to maximize movement and minimize labor.
  • Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
  • Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
  • Scheduled large shipments and planned logistics to reserve sufficient storage space for incoming items.
  • Processed returns from customers ensuring that any refunds were properly credited back to their accounts.
  • Coordinated daily logistics operations, including shipment scheduling and tracking.
  • Managed movement, sorting and loading of supplies to keep deliveries on schedule.
  • Checked items into computer system, printed labels and directed to storage locations.
  • Verified inventory computations by comparing to physical counts of stock and investigating discrepancies.

Education

Associate of Arts - Medical Assistant

American Career College
CA
10-2008

High School Diploma -

Apifo'ou High School
Tonga Tapu Island
12.2007

Skills

  • Customer Service
  • Time Management
  • Customer Satisfaction
  • Hotel Management
  • Issue Resolution
  • Reservations Management
  • Telephone reservations
  • Phone Etiquette
  • Telephone reception
  • Upselling proficiency
  • Hotel accomodations
  • Positive Attitude
  • Teamwork and Collaboration
  • Appointment scheduling
  • Email communication
  • Training and mentoring
  • Deadline oriented
  • Microsoft office expertise
  • Typing [45] wpm
  • Fast and accurate typing
  • Correspondence typing
  • Inventory management
  • Shipping logistics
  • Receiving procedures
  • Package tracking
  • Inspection and quality control
  • Pallet jack use
  • Self-motivated and independent
  • Packing and crating
  • Warehousing operations
  • Shipping documentation
  • Route optimization
  • Billing management
  • Vendor management
  • Order processing
  • Team leadership
  • Computer-based inventory system

Timeline

Reservations Manager

Uhaul & Storage
10.2020 - Current

Front Desk Manager

Homewood Suites by Hilton
12.2018 - 07.2020

Receiving Associate

Burlington
03.2017 - 10.2019

Associate of Arts - Medical Assistant

American Career College

High School Diploma -

Apifo'ou High School

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Mele Fehoko