MELE FOLAUHOLA
Salt Lake City,UT
Summary
With a proven track record at Firstsource Solutions, I adeptly led a team to enhance process efficiency, demonstrating strong leadership (soft skill) and data management (hard skill) capabilities. My customer service expertise, honed at Flying J Travel Center, ensures exceptional client interactions, highlighting my commitment to continuous improvement and operational excellence.
Overview
12
12
years of professional experience
Work History
Process Associate
Firstsource Solutions
Salt Lake City , Utah
07.2014 - Current
Started as a sorter back in 2014 left came back 2018 work in Golden Rule as a backup team lead when the lead left I took over the team.
- Conducted daily process reviews to identify areas for improvement and increased efficiency.
- Performed data entry tasks to update customer records and maintain accuracy of information.
Customer Service Cashier
Flying J Travel Center
Salt Lake City , Utah
01.2013 - 06.2014
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Resolved customer complaints in a professional manner.
- Processed credit card transactions accurately and efficiently.
Education
GED -
Horizonte
Salt Lake City , Utah06-1989
Skills
Getting the mail
Sorted
Scan
Queues
Timeline
Process Associate
Firstsource Solutions
07.2014 - Current
Customer Service Cashier
Flying J Travel Center
01.2013 - 06.2014
GED -
Horizonte