Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mele Hicks

Houston,TX

Summary

Proactive Barista/Cashier Helper with extensive experience in food services, quality control, and airline operations. Expertise in handling customer requests, maintaining equipment, and improving team productivity. Strong skills in cash handling, safe food handling, equipment operation, and team leadership, bringing a commitment to efficiency and quality.

Overview

9
9
years of professional experience

Work History

Barista/Cashier Helper

OTG Management
11.2023 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Cold Food

Newrest
09.2022 - 11.2023
  • Improved safety measures by consistently adhering to company guidelines and protocols during operation.
  • Expedited order fulfillment through effective communication with other departments, such as packaging and shipping.
  • Enhanced team morale through active participation in group meetings, sharing ideas, experiences, and best practices for continuous improvement.
  • Streamlined production processes, resulting from the diligent tracking of raw materials inventory and timely replenishment orders.

Specialist

DB Schenker
01.2019 - 09.2022
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Verified amount of items received in orders and cross-checked with invoices.
  • Collaborated with team members to meet daily order fulfillment goals, ensuring timely delivery to customers.
  • Maintained cleanliness and organization within the warehouse facility, promoting a safe working environment for all staff members.
  • Loaded and unloaded items from and to shipping containers and vessels.
  • Supported cross-functional teams during peak seasons or high-demand periods by providing additional labor and expertise where needed.
  • Actively participated in continuous improvement initiatives, identifying areas for potential enhancement and implementing changes as needed.
  • Operated various types of material handling equipment safely, including forklifts, pallet jacks, and hand trucks.
  • Supported safe operations of warehouse order fulfillment and restocking by securing items on pallets and shelves.
  • Implemented a comprehensive training program for new hires, resulting in increased productivity levels and reduced turnover rates.
  • Coordinated with shipping carriers to schedule pickups and deliveries, ensuring orders were processed efficiently without delays.
  • Streamlined receiving processes by coordinating closely with suppliers on shipment scheduling.
  • Handled hazardous materials properly according to established protocols while maintaining compliance with relevant regulations.
  • Reduced order processing time with the implementation of barcode scanning and electronic inventory tracking.

Aircraft Fueler

Menzies Aviation
06.2018 - 01.2019
  • Helped team coordinate smooth and safe aircraft movement.
  • Drove fuel trucks, hydrant carts and stationary carts to complete work.
  • Kept equipment clean and functional with regular inspections and upkeep.
  • Fueled airline equipment according to exact work orders.
  • Completed documentation for work completed and fuel transferred or materials used.
  • Handled aviation fuel and chemicals with correct procedures and quality control standards.
  • Operated tugs, shuttles and other ground service equipment.
  • Streamlined the refueling process by effectively organizing equipment storage areas for easy access during busy periods.

Airline Ticket Agent

Frontier Airlines
03.2017 - 08.2018
  • Managed flight overbookings proactively, minimizing disruptions and maintaining customer satisfaction.
  • Collaborated with team members to achieve consistently high-quality customer service standards.
  • Verified passenger documentation to ensure compliance with international travel requirements.
  • Implemented company policies consistently, promoting a fair and transparent approach to ticket pricing and availability management.
  • Resolved customer complaints professionally and empathetically to retain loyalty.
  • Supported colleagues in handling complex transactions or escalated customer concerns effectively.
  • Handled baggage check-in efficiently, reducing wait times for passengers at the airport counter.
  • Provided passengers with up-to-date flight information, managing expectations during delays or cancellations.

Quality Control Inspector/Machine Operator/Assembly Line Worker

Merit Medical
03.2015 - 08.2017
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
  • Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
  • Collaborated with production staff to establish and meet quality standards
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Completed precise measurements using special tools.
  • Identified and documented quality discrepancies for management to develop resolutions.
  • Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
  • Actively participated in regular audits to verify compliance with industry regulations and company policies, ensuring continued certification and enhanced credibility within the market.

Education

High School Diploma -

Cottonwod High School
Murray, UT
06.2008

Skills

  • Friendly and outgoing
  • Team Player
  • Cash Handling
  • Opening and closing duties
  • Active listener
  • Team Leadership
  • Adaptive and creative
  • Order Taking
  • Cleanliness
  • Espresso machine operation
  • Cash Register Operation
  • Safe Food Handling

Timeline

Barista/Cashier Helper

OTG Management
11.2023 - Current

Cold Food

Newrest
09.2022 - 11.2023

Specialist

DB Schenker
01.2019 - 09.2022

Aircraft Fueler

Menzies Aviation
06.2018 - 01.2019

Airline Ticket Agent

Frontier Airlines
03.2017 - 08.2018

Quality Control Inspector/Machine Operator/Assembly Line Worker

Merit Medical
03.2015 - 08.2017

High School Diploma -

Cottonwod High School

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Mele Hicks