Mele Tangulu
Provo,UT
Summary
Dynamic and reliable professional with a proven track record at Hampton Inn Suites, excelling in customer service and cash management. Adept at problem-solving and effective communication, I enhance guest experiences while maintaining operational efficiency. Skilled in machine maintenance and teamwork, I prioritize tasks to achieve timely results and ensure quality assurance.
Overview
6
6
years of professional experience
Work History
Respite Care Provider
Uintah Forever Living
Riverton, UT
03.2020 - 02.2025
- Provided safe environments for patients, addressing potential hazards and maintaining cleanliness in living spaces.
- Assisted patients with personal hygiene tasks, promoting dignity and wellbeing.
- Enhanced patient comfort with compassionate and attentive support during daily activities.
- Developed strong rapport with patients, fostering trust and open communication while providing respite care services.
- Collaborated with families and healthcare teams to address patient needs effectively.
- Coordinated recreational activities for patients, promoting socialization and cognitive engagement throughout the respite period.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Administered medications accurately, ensuring patient health and adherence to prescribed treatments.
- Assisted residents with basic activities of daily living.
- Helped patients move in and out of beds, baths, wheelchairs, and automobiles.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Night Auditor
Hampton Inn Suites
West Jordan, UT
04.2021 - 10.2021
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors..
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walkthroughs.
- Supported sales efforts by proactively upselling available services to guests during their stay, increasing overall revenue growth.
- Established rapport with regular clientele by providing personalized service tailored to individual preferences.
- Managed front desk operations during night, maintaining security and guest safety.
Costumer Service / Maintenance Crew Member
Golden Customer Care
Mill Creek, UT
11.2018 - 08.2020
- Followed routine maintenance checklist.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Collaborated with other departments to address cross-functional maintenance needs effectively.
- Achieved timely completion of repair projects by prioritizing tasks based on urgency and impact on operations.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Executed tasks within time and budget constraints.
- Properly handled, transported, and disposed of recycled materials.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Increased team productivity through effective communication and collaboration on maintenance tasks.
Education
Taylorsville High School
Taylorsville, UT06.2005
Skills
- Machine operation
- Gluing techniques
- Embossing techniques
- Spiral binding
- Teamwork
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Reliability
- Organizational skills
- Effective communication
- Material handling
- Machine maintenance
- Self motivation
- Product inspection
- Quality control
- Inventory control
- Quality assurance
- Troubleshooting
Timeline
Night Auditor
Hampton Inn Suites
04.2021 - 10.2021
Respite Care Provider
Uintah Forever Living
03.2020 - 02.2025
Costumer Service / Maintenance Crew Member
Golden Customer Care
11.2018 - 08.2020
Taylorsville High School