Mele Taufete’e
San Francisco,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Motivated to maintain customer satisfaction and contribute to company success. Articulate and result oriented with exemplary passion for developing relationships.
Overview
8
8
years of professional experience
Work History
Operations Agent
Southwest Airlines
12.2022 - Current
- Coordinate a safe operation for aircrafts to arrive/depart
- Code delays and monitor ramp/gate
- Communicate on a two-way radio regarding weight restrictions, fueling, and requests from crew
- Board/Deplane passengers in a timely manner for an on-time departure
Customer Service Manager
American Airlines
05.2022 - 01.2023
- Exceeded team goals and collaborated with staff members to implement customer service initiatives
- Oversee 50 agents per 8 hour shift
- Monitored customer service operations to assess agent performance
- Ensuring company policy is followed along with airport regulations
- Discuss disciplinary actions to agents who are non-compliant with performance and attendance.
Customer Service Supervisor
Piedmont Airlines
09.2021 - 05.2022
- Oversee the training department and New-hire welcome interviews
- Lead Environmental Coordinator, coordinate fuel spills procedures
- Performed monthly audits on the ramp, fuel reconciliation
- Organized monthly/weekly briefing binder and brief all employees about Safety.
Front Desk Agent
Hampton Inn Suites
08.2020 - 09.2021
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Knowledge of ONQ Program
Regional Turn Coordinator
Piedmont Airlines
08.2020 - 09.2021
- Oversee 15-20 gates: monitor weight and balance, boarding compliance, crew availability and services needed for an on-time departure
- Ensuring all information on international security sheets are completed and sweep forms are turned in before flight departures.
- Monitor timely completions of countdown to departure process
- Communicate load factors, special requests between ramp to gate to crew
- Code delays
Ramp Agent
Piedmont Airlines
04.2016 - 08.2020
- Handle loading, unloading, sorting baggages as well as freight
- Safely operate various types of equipment such as conveyor belts, push-back tractors and tugs
- Positioned and towed aircrafts (B737, A320-A321)
- Coordinated effectively with peers, maintaining timely communication on flight schedules and potential issues.
- Clean aircrafts using proper approved cleaning materials.
Education
Diploma -
Samoana High School
Skills
- Training and Mentoring
- Staff Management
- MS Office
- Team Building
- Problem Solving
- Teamwork
- Trustworthiness
- Cross-functional Collaboration
Timeline
Operations Agent
Southwest Airlines
12.2022 - Current
Customer Service Manager
American Airlines
05.2022 - 01.2023
Customer Service Supervisor
Piedmont Airlines
09.2021 - 05.2022
Front Desk Agent
Hampton Inn Suites
08.2020 - 09.2021
Regional Turn Coordinator
Piedmont Airlines
08.2020 - 09.2021
Ramp Agent
Piedmont Airlines
04.2016 - 08.2020
Diploma -
Samoana High School
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