Mele Tovia
Seattle
Summary
Dedicated professional with proven skills in customer service, teamwork, and problem-solving. Demonstrated ability to adapt and thrive in fast-paced environments, ensuring high standards of service and operational efficiency.
Overview
17
17
years of professional experience
Work History
Janitorial Cabin Cleaning
Huntleigh
Seattle, WA
03.2026 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Tow Agent
McGee Air Services
Seattle, WA
09.2024 - 05.2026
- Assisted in the loading and unloading of baggage and cargo to ensure timely departures.
- Operated ground support equipment to facilitate efficient aircraft servicing.
- Coordinated with team members to maintain safety standards during operations.
- Executed daily inspections of equipment, identifying maintenance needs promptly.
- Resolved passenger inquiries and concerns, enhancing customer service experience.
- Monitor weather conditions and take appropriate safety measures.
Ramp Agent
American Airlines
Seabeck, WA
01.2022 - 08.2024
- Coordinated aircraft loading and unloading processes to ensure timely departures.
- Conducted safety checks on ground support equipment to maintain compliance with aviation standards.
- Assisted in baggage handling, ensuring accurate tracking and efficient processing of passenger luggage.
- Communicated effectively with team members to streamline ramp operations during peak hours.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
Ramp Agent
Delta
Seabeck, WA
09.2018 - 07.2022
- Monitored weather conditions and adjusted procedures to enhance operational safety and efficiency.
- Trained new staff on ramp protocols and safety procedures to promote a culture of safety awareness.
- Collaborated with flight crews to coordinate boarding processes, enhancing passenger experience and satisfaction.
- Implemented process improvements that reduced turnaround times for aircraft at the gate.
- Deiced aircraft before takeoff for safety during inclement weather.
- Guided aircraft into and out of parking positions using hand signals.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Communicated effectively with team members to streamline ramp operations during peak hours.
Lounge Attendant
Eurest Dining Services
SeaTac, WA
01.2018 - 08.2019
- Maintained cleanliness and organization in lounge area, ensuring a welcoming environment for guests.
- Assisted in food and beverage service, accurately following safety and hygiene protocols.
- Provided exceptional customer service, addressing guest inquiries and resolving issues efficiently.
- Collaborated with kitchen staff to coordinate timely delivery of food orders to lounge patrons.
- Monitored inventory levels, facilitating timely reordering of supplies to maintain optimal stock levels.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Ramp Agent
Menzies Aviation
SeaTac, WA
06.2014 - 09.2016
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Communicated effectively with team members to streamline ramp operations during peak hours.
- Guided aircraft into and out of parking positions using hand signals.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
Customer Service Cashier
Skyway Bowl Castino
Seabeck, WA
08.2011 - 06.2014
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with inquiries and provided product information.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Trained new cashiers on procedures and customer service standards.
- Resolved customer complaints effectively, ensuring satisfaction and loyalty.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
House Cleaner
Trinity Family Investment
Seabeck, WA
01.2009 - 06.2012
- Performed thorough cleaning and sanitization of residential spaces, ensuring high standards of cleanliness.
- Utilized specialized cleaning equipment and products to maintain pristine environments in client homes.
- Developed efficient cleaning schedules tailored to individual client needs, optimizing workflow and time management.
- Mentored new team members on best practices for effective cleaning techniques and safety protocols.
- Conducted regular inventory checks of cleaning supplies, ensuring adequate stock levels for uninterrupted service delivery.
- Established strong relationships with clients through consistent communication and attention to detail in service delivery.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Assisted fellow house cleaners when needed during busy periods or staff shortages.
Education
High School Diploma -
Rainer Beach High School
Seattle, WA06-2007
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Active listening
- Multitasking
Timeline
Janitorial Cabin Cleaning
Huntleigh
03.2026 - Current
Tow Agent
McGee Air Services
09.2024 - 05.2026
Ramp Agent
American Airlines
01.2022 - 08.2024
Ramp Agent
Delta
09.2018 - 07.2022
Lounge Attendant
Eurest Dining Services
01.2018 - 08.2019
Ramp Agent
Menzies Aviation
06.2014 - 09.2016
Customer Service Cashier
Skyway Bowl Castino
08.2011 - 06.2014
House Cleaner
Trinity Family Investment
01.2009 - 06.2012
High School Diploma -
Rainer Beach High School