Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Seasonal Route Driver
UPS
Dodge City , KS
11.2021 - 01.2022
Received, counted and inspected inventory for delivery.
Heavy Equipment Operator
Ford Sand And Gravel
Ashland, KS
05.2020 - 11.2021
Completed diligent equipment inspections, repairs and maintenance actions to prolong life of each piece of machinery.
Kept machinery in proper working order by repairing and replacing malfunctioning parts.
Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
Department Manager
Walls Bargain Center
Woodward, OK
11.2020 - 05.2021
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Customer Service
Merchandising
Cashier
Forklift operator
Overseen employees in daily task. Recovery, merchandising, new stock, and condensing
Lead Sales Associate
Dollar General
Woodward, OK
09.2020 - 11.2020
Trained, coached and mentored new sales associates for maximum performance.
Balanced traditional and innovative sales tactics to complete sales and trained employees on current sales protocols.
Provided exceptional customer service to foster client loyalty and satisfaction.
Plannograms set and resets
cashier
open and closing of store
taking deposits to bank and get change
Dietary Manager
Protection Valley Manor
Protection , KS
10.2018 - 08.2020
Monitored production to check safety, standardized production and appropriate portioning.
Purchased food supplies for department according to budget limitations.
Visited with residents to inquire about satisfaction, quality and personal preferences.
Consulted with dietitians to plan menus appropriate for patient needs.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Purchased food and cultivated strong vendor relationships.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Motivated staff to perform at peak efficiency and quality.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Verified prepared food met standards for quality and quantity before serving to customers.
Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Helped general management develop prices based on inventory costs and portion sizes.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Oversaw food preparation and monitored safety protocols.
Labor
City Of Woodward
Woodward, OK
11.2017 - 09.2018
Developed and maintained courteous and effective working relationships.
Maintenance on fields
Mowing of fields
Fields ready for games
Route Sales
Frito Lay
Woodward, OK
10.2008 - 09.2016
Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
Displayed products properly at customer sites and according to company specifications and policies.
Immediately addressed problems with customers to promote speedy resolution.
Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications.
Boosted revenues by upselling and cross-selling products to new and established customers.
Represented wide range of products and brands.
Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
Stayed in open communication with existing customers to offer immediate access to new products.
Maintained positive relationships with customers to promote continued business opportunities.
Processed payments, made change and provided receipts.
Maintained accurate accounts by documenting orders, collecting payments and issuing receipts for every purchase.
Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
Front End Manager
United Supermarkets
Woodward, OK
06.2004 - 08.2008
Oversaw cashier operations, bookkeeping and security.
Trained team members in successful strategies to meet operational and sales targets.
Managed shelf inventory and customer-focused loss prevention strategies.
Developed and implemented robust training and mentoring strategies.
Motivated employees to perform at peak productivity with morale-boosting programs.
Evaluated employee performance and made recommendations for improvements.
Coached employees through day-to-day work and complex problems.
Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Maintained strong customer relations and effective customer service standards.
Assessed personnel performance and implemented incentives and team-building events to boost morale.
Transformed employee performance by enhancing training and mentoring strategies in operational and customer-facing roles.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Monitored cash drawers in 6 checkout stations to verify adequate cash supply.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Kept orderly and accurate accounting records by monitoring sales documentation.
Completed stockroom tasks by leading stock team, receiving and unpacking merchandise and placing all products out on sales floor.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.