Meleah Sutherland
Tampa
Summary
Professional, experienced retail leader equipped to drive operational success and customer satisfaction. Adept in inventory management, sales strategies, and loss prevention. Strong focus on team collaboration and achieving results. Reliable and flexible, thriving in dynamic environments and adapting to changing needs.
Overview
4
4
years of professional experience
Work History
Key Holder
Dry Goods
12.2022 - 01.2025
- Oversaw store operations by counting cash drawers and supervising staff as standing manager.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Enhanced store security by meticulously following all opening and closing procedures.
Barista
Starbucks
05.2023 - 01.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Sales Associate
Dry Goods
06.2021 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
HomeGoods
09.2020 - 06.2021
- Greeted customers in a friendly manner and assisted customer concerns both in the store and over the phone.
- Unpacked merchandise, organized displays, and managed the cash register.
- Collaborated with team members to achieve monthly sales targets.
Education
Bachelor of Science - Nursing
University of South Florida
Tampa, FL05.2026
Skills
- Cash handling and reconciliation
- Critical thinking
- Customer service
- Flexible work schedule
- Inventory and stocking
- Merchandise promotion and display
- Multitasking and prioritizing
- Opening and closing coordination
- Sales floor organization
- Team collaboration
- Time management
Timeline
Barista
Starbucks
05.2023 - 01.2024
Key Holder
Dry Goods
12.2022 - 01.2025
Sales Associate
Dry Goods
06.2021 - 08.2022
Sales Associate
HomeGoods
09.2020 - 06.2021
Bachelor of Science - Nursing
University of South Florida
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