Meleia Price
Reynoldsburg
Summary
Experienced with coordinating workflow processes to ensure optimal operational efficiency. Utilizes strong organizational skills to streamline tasks and improve productivity. Track record of effective communication and process optimization, ensuring successful project completion.
Overview
19
19
years of professional experience
Work History
Workflow Coordinator
Vision Service Plan (VSP)
Columbus, OH
08.2020 - Current
- Coordinate daily workflow operations to ensure timely completion of high-volume client and broker requests.
- Monitor SLA performance, workload distribution, and operational metrics while providing reporting support to leadership.
- Proactively identify workflow risks and operational bottlenecks and recommend process improvements.
- Serve as first-level escalation support and point of contact for urgent operational issues.
- Analyze client, broker, and sales team requests to assign work strategically based on priority and business needs.
- Partner with leadership to improve service delivery, operational efficiency, and team productivity.
- Adapt quickly to changing business priorities while maintaining accuracy and service standards.
Client Operations Specialist
Vision Service Plan (VSP)
Columbus, OH
08.2020 - Current
- Managed client implementation and renewal processes from initiation through completion.
- Reviewed group structures, eligibility, billing requirements, and rates to ensure operational accuracy.
- Resolved complex client, broker, and business partner inquiries while maintaining high satisfaction levels.
- Collaborated with internal account teams to support client retention and service excellence.
- Maintained accurate broker licensing and commission records.
- Provided operational guidance and support for membership updates and account maintenance.
Customer Support II / I
Vision Service Plan (VSP)
Columbus, OH
08.2020 - Current
- Delivered high-quality customer support through phone, email, and chat channels.
- Resolved customer, provider, and client issues while maintaining compliance and service standards.
- Supported enrollment, renewals, claims inquiries, authorizations, and account troubleshooting.
- Provided escalation assistance and guidance to advisors and providers.
- Educated customers on products, services, and benefit solutions.
Fraud Merchant Disputes Specialist / Dispute Specialist
JPMorgan Chase
Westerville, OH
10.2016 - 05.2019
- Investigated customer disputes and merchant documentation to determine appropriate resolutions.
- Managed high-volume case work while maintaining accuracy, compliance, and customer satisfaction.
- Documented account activity thoroughly and communicated effectively with internal and external stakeholders.
- Applied analytical thinking and independent judgment to resolve complex account issues.
Shift Manager
Raising Cane’s Chicken Fingers
Columbus, OH
10.2007 - 10.2015
- Managed daily restaurant operations and supervised teams of up to 45 employees.
- Oversaw staffing, inventory management, operational reporting, training, and customer experience initiatives.
- Generated performance, maintenance, and profit/loss reports to support business operations.
- Led onboarding and in-house training for managers and new employees.
- Maintained operational compliance, food safety standards, and service quality.
Education
Core Coursework -
Franklin University
Columbus, OHCore Coursework - undefined
Columbus State Community College
Columbus, OHSkills
- Salesforce
- Microsoft Excel, Word, and PowerPoint
- Stakeholder management
- Employee engagement
- Client relationship management
- Standard operating procedures
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Excellent communication
Timeline
Workflow Coordinator
Vision Service Plan (VSP)
08.2020 - Current
Client Operations Specialist
Vision Service Plan (VSP)
08.2020 - Current
Customer Support II / I
Vision Service Plan (VSP)
08.2020 - Current
Fraud Merchant Disputes Specialist / Dispute Specialist
JPMorgan Chase
10.2016 - 05.2019
Shift Manager
Raising Cane’s Chicken Fingers
10.2007 - 10.2015
Core Coursework - undefined
Columbus State Community College
Core Coursework -
Franklin University
Core Competencies
- Workflow Coordination
- Client Success & Retention
- Implementation & Onboarding
- SLA Monitoring & Reporting
- Escalation Management
- Business Operations Support
- Cross-Functional Collaboration
- Process Improvement
- Operational Reporting
- Customer Experience
- Stakeholder Communication
- Data & Requirements Analysis
- Salesforce
- Microsoft Excel & PowerPoint