Melek Shakur
Garland,TX
Summary
Dynamic Guest Service Expert with a proven track record at JW Marriott, excelling in guest relations and complaint handling. Leveraged multitasking proficiency to enhance guest experiences and drive satisfaction. Recognized for implementing upselling strategies that fostered loyalty and increased revenue, while maintaining professionalism in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Guest Service Expert
JW Marriott
04.2025 - Current
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Maintained high level of professionalism and discretion when dealing with guests.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Upheld hotel policies and procedures by providing high level of customer service.
- Created welcoming and comfortable environment for guests.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
Assistant Manager
Roti Mediterranean Grill
10.2020 - 12.2024
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Salesperson
General Motors, GM
05.2019 - 07.2020
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build loyalty.
- Managed acquisition of OnStar services and vehicle purchases.
Education
Associates - Architecture
Mountain View College
Dallas, TX04.2027
Diploma - N/a
South Garland Highschool
Garland, TX04.2020
Skills
- Multitasking proficiency
- Guest relations
- Upselling strategies
- Complaint handling
Timeline
Guest Service Expert
JW Marriott
04.2025 - Current
Assistant Manager
Roti Mediterranean Grill
10.2020 - 12.2024
Salesperson
General Motors, GM
05.2019 - 07.2020
Associates - Architecture
Mountain View College
Diploma - N/a
South Garland Highschool
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