Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melena Dorta-Dicupe

Miramar

Summary

Dynamic administrative professional with a proven track record at RMD Salon, excelling in customer service and appointment scheduling. Recognized for enhancing office efficiency and a welcoming environment. Skilled in data entry and adept at managing communications, contributing to a positive workplace.

Overview

13
13
years of professional experience

Work History

Administrative Assistant

RMD Salon
08.2012 - Current
  • Assisted in managing office communications and scheduling meetings.
  • Organized files and maintained accurate records for easy retrieval.
  • Handled incoming calls, directing inquiries to appropriate personnel.
  • Contributed to maintaining a tidy and organized workspace environment.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Maintained inventory of office supplies and placed orders.

Cashier

Go Calendar
11.2019 - 01.2020
  • Processed customer transactions accurately using point-of-sale systems.
  • Assisted customers with inquiries and provided product information efficiently.
  • Maintained cleanliness and organization of the checkout area to enhance customer experience.
  • Trained new staff on cash handling procedures and customer service standards.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Front Desk Receptionist

Lifeline Counseling Center
02.2017 - 06.2017
  • Greeted and assisted visitors, ensuring a welcoming environment and addressing inquiries promptly.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments
  • Collected room deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

Education

GED -

Sheridan Technical College
Hollywood, FL

Skills

  • Customer service
  • Data entry
  • Scheduling
  • Appointment scheduling

Timeline

Cashier

Go Calendar
11.2019 - 01.2020

Front Desk Receptionist

Lifeline Counseling Center
02.2017 - 06.2017

Administrative Assistant

RMD Salon
08.2012 - Current

GED -

Sheridan Technical College

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