Melena Giles
The Colony
Summary
Professional with hands-on experience in orthopedic, general, neurosurgery, ENT, OB-GYN, plastics, endoscopic, labor & delivery, and bariatric surgical specialties. Strong focus on team collaboration, effective communication, and adaptable to changing needs. Known for reliability and results-oriented approach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Surgical Technologist Extern
Medical City Hospital
09.2024 - Current
- Enhanced patient safety by diligently following surgical protocols and maintaining a sterile environment.
- Displayed professionalism at all times while working closely with surgeons, anesthesiologists, and other medical professionals during the externship experience.
- Consistently monitored and maintained a clean operating environment to reduce the risk of infections or complications.
- Maintained up-to-date knowledge of surgical techniques, staying current with industry developments through continuing education courses.
- Collaborated with surgical team members to ensure smooth flow of operations and optimal patient outcomes.
Sales Associate
Scheels All Sports
09.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Billing Specialist
CareMetx
04.2022 - 09.2023
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Developed a comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.
- Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.
Patient Service Representative
CareNow Urgent Care
10.2020 - 04.2022
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Education
Associate of Applied Science -
The College of Health Care Professions
TX05-2025
High School Diploma -
Hebron High School
Carrollton, TX06-2018
Skills
- Surgical equipment handling
- Sterile technique proficiency
- Operating room safety
- Leadership qualities
- Surgical instrumentation
- Aseptic techniques
- Team collaboration
- Pre- and post-surgical counts
- Certified in CPR/AED
- Patient care
- Workplace safety
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- Certified Surgical Technologist (CST) - National Board of Surgical Technology and Surgical Assisting (NBSTSA).
Timeline
Surgical Technologist Extern
Medical City Hospital
09.2024 - Current
Sales Associate
Scheels All Sports
09.2023 - Current
Billing Specialist
CareMetx
04.2022 - 09.2023
Patient Service Representative
CareNow Urgent Care
10.2020 - 04.2022
Associate of Applied Science -
The College of Health Care Professions
High School Diploma -
Hebron High School
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