Melena Love

• Provided leadership and guidance to the office team staff and Dr's. Managed daily practice operations to optimize goals and objectives.
• Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
• Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
• Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
• Multi-location Managment

General Dentistry, Oral Surgery, Implants and Ortho Dr Moved to another state - Office closed.

Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.

• Company Overview: General Dentistry, Oral Surgery, Implants and Ortho, Multiple Location Management
• Managed and supervised billing department staff, including training, evaluation, and workflow distribution.
• Researched complex billing issues using internal resources and external sources as needed.
• Monitored delinquent accounts and worked with collections department if necessary.
• Investigated unapplied payments or credits to determine appropriate application method.
• Developed and implemented billing procedures to ensure accurate data entry and timely payment collection.
• Participated in process improvement initiatives to increase efficiency within the department.
• Covered Front Office - Helped train staff, check in and check out, schedule, phones, patient interaction, reports.

• Maintained client accounts by obtaining, recording and updating personal and financial information.
• Ensured HIPAA compliance while handling confidential patient information.
• Maintained master calendar and scheduled new appointments based on provider availability.
• Verified, updated and entered patient information into system.

• Responded to inquiries from patients regarding their accounts or dental services offered.
• Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
• Gathered medical information, dental health history from patients.
• Verified, updated and entered patient information into system.